Dedicated hostess/server with a strong focus on effective communication, relationship building, and problem-solving. Proven ability to create welcoming dining experiences and manage reservations efficiently.
Work History
Hostess/Server
3 Years 9 Months
WindCrest Erickson Living | 11.2022 - Current
Greeted and seated guests, ensuring a warm and welcoming dining experience.
Managed reservations and waitlists efficiently, optimizing table turnover rates.
Provided menu recommendations based on guest preferences and dietary restrictions.
Trained new staff on customer service standards and restaurant protocols.
Handled guest inquiries and complaints promptly, enhancing overall satisfaction levels.
Developed rapport with regular patrons, fostering loyalty and repeat visits.
Answered customers' questions, recommended items, and recorded order information.
Processed orders and sent to kitchen employees for preparation.
Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
Inspected dishes and utensils for cleanliness.
Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.