Camille Santana
FRESNO
Summary
Shift Supervisor, with a proactive approach to fostering a collaborative work environment, ensuring operational efficiency and team cohesion.
Overview
3
3
years of professional experience
Work History
Shift Supervisor
Starbucks
Fresno
08.2025 - Current
- Supervised daily operations to ensure smooth workflow and team efficiency.
- Managed inventory to maintain stock levels and minimize waste effectively.
- Monitored quality control to uphold product standards and service excellence.
- Conducted weekly inventory of supplies, equipment, and food items.
- Identified areas of improvement within the department and implemented necessary changes.
Hospitality Team Member
Chick-Fil-A
Fresno
04.2023 - 09.2024
- Assisted team members during peak hours to ensure smooth operations.
- Handled cash transactions accurately at the register.
- Trained new staff on operational procedures and service standards.
- Provided customer service to ensure guest satisfaction.
- Recorded guest comments or complaints, escalating to management for immediate resolution.
Retailer
HoneyBaked Ham
Fresno
11.2022 - 05.2023
- Assisted customers, enhancing satisfaction and driving sales with tailored product suggestions.
- Cultivated a team-focused atmosphere, improving staff communication and customer service quality.
- Trained new hires on best practices, ensuring consistent service and fostering excellence.
- Promoted local products, maximizing family meal deal sales and customer engagement.
- Gained expertise in deli operations and sides, ensuring comprehensive service delivery.
- Delivered exceptional customer service, fostering a welcoming environment and enhancing guest satisfaction through personalized interactions.
Skills
- Mentoring
- Customer Engagement
- Leadership
- Conflict Management
- Retail Strategies
- Service Excellence
Timeline
Shift Supervisor
Starbucks
08.2025 - Current
Hospitality Team Member
Chick-Fil-A
04.2023 - 09.2024
Retailer
HoneyBaked Ham
11.2022 - 05.2023