Camille Shorter

• Resolved customer complaints in a professional manner while maintaining positive relationships with clients.
• Notified customers of delays to decrease calls to support.
• Utilized street maps to plan and determine most efficient routes.
• Kept accurate logs of all deliveries and trips.
• Received daily delivery instructions and route assignments from dispatch.
• Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
• Assisted customers in selecting items that met their individual needs and preferences.
• Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
• Implemented feedback from clients to continuously improve service and client satisfaction.

• Coordinated the development and implementation of students Individualized Education Plans (IEPs)
• Provided 1:1 support to assigned student
• Implemented crisis prevention while maintaining Antecedent, Behavior, Consequence (ABC) data on each incident of maladaptive behavior
• Led small group activities in a general education setting while supporting assigned student
• Administered lesson plans in a general education setting while supporting assigned student
• Collaborated and created school field trips off campus with colleagues
• Maintained professional and open communication with parents to ensure family involvement.

• Provided key weekly literacy instruction in classrooms
• Led high-quality instructional time in classrooms and in homes by using digital resources
• Engaged families in family workshop curriculum to help children reach reading goals.

• Coordinated development and implementation of students Individualized Education Plans (IEPs)
• Managed meetings with parents to resolve issues with attendance and engagements
• Conducted client interviews to gather information and update case records.

• Facilitated ongoing case management services to support successful outcomes and meet stabilization goals
• Provided accurate information concerning available programs and services
• Produced referrals for various community resources, housing, and transportation services
• Assisted department staff by answering phone calls and responding to emails.
• Resolved client complaints and made necessary updates to clients' accounts.

• Recorded daily transactions to promote revenue and customer satisfaction
• Met merchandise processing standards by maintaining an organized and accessible work area
• Retained product, service, and company policy knowledge to serve as a resource for coworkers and customers

• Organized professional development workshops

• Networked with schools and community programs within the district

• Conducted research centered around communities and schools