Camille Ward
Holiday
Summary
Dynamic professional with extensive experience in client support, housekeeping, and customer service. Demonstrated at The Arc Of Tampa Bay currently, and other notable employers. Skilled in medication administration, behavior redirection, communication, and working to the best of my ability while forever improving. I excel in creating safe, supportive, and productive environments. Team collaboration is important to me. Achieved notable client and staff satisfaction through effective problem-solving and clear work ethic.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Direct Support Professional
The Arc Of Tampa Bay
08.2024 - Current
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Provided ongoing communication between clients, families, and other service providers to enhance overall care coordination efforts.
Group Home Staff Member
Elevated Youth Services
04.2023 - 08.2024
- Provided personalized assistance to residents with daily tasks such as grooming, dressing, and meal preparation.
- Ensured accurate delivery of prescribed medications to residents while managing documentation and refill needs.
- Promoted resident independence by encouraging self-care and decision-making skills.
- Improved group home atmosphere by fostering a safe, supportive, and inclusive living environment.
- Assisted in conflict resolution among residents by mediating disputes and promoting effective communication strategies.
Housekeeper
Hampton Inn By Hilton
03.2021 - 03.2023
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
Server/Cook
Waffle House
10.2020 - 03.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Sales Representative
Glass Auto LLC
10.2018 - 09.2020
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
Produce Associate
Winn Dixie Supermarket
05.2016 - 07.2018
- Stocked fruits and vegetables and removed old or poor quality products.
- Maintained high standards of cleanliness throughout the produce department, adhering to all health code regulations for food handling.
- Assisted customers with price checking fruits and vegetables and finding requested items in department.
- Completed prep work on pre-packaged vegetables and fruits.
Cashier
Restaurant Depot
06.2015 - 03.2016
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
Education
High School Diploma - General Studies
East Hartford High School
East Hartford, CT06.2015
Skills
- First aid and safety
- Behavior redirection
- Client support
- Time management
- Medication administration
- Client documentation
- Housekeeping tasks
- Health and safety requirements
- Transportation
- Team collaboration
- Problem-solving
- Clear communication
- Cash handling
Certification
- Direct Support Professional Certification (DSP) - National Alliance for Direct Support Professionals.
- First Aid Certification - American Red Cross or St John Ambulance.
- Adult CPR/AED certification – American Red Cross.
Timeline
Direct Support Professional
The Arc Of Tampa Bay
08.2024 - Current
Group Home Staff Member
Elevated Youth Services
04.2023 - 08.2024
Housekeeper
Hampton Inn By Hilton
03.2021 - 03.2023
Server/Cook
Waffle House
10.2020 - 03.2021
Sales Representative
Glass Auto LLC
10.2018 - 09.2020
Produce Associate
Winn Dixie Supermarket
05.2016 - 07.2018
Cashier
Restaurant Depot
06.2015 - 03.2016
High School Diploma - General Studies
East Hartford High School
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