Hi, I’m
Camille A. Fulton
Frisco,TX
Summary
To obtain a position as a strong team player in an organization to achieve company goals as well as fulfill the personal needs of clients. Well-traveled Implementation Consultant with 4 years experience helping clients enhance businesses through the careful introduction and continuous improvement of veterinary practice management software. To strive to provide streamlined, timely operational augmentations with minimal service interruptions.
Overview
13
years of professional experience
1
Certification
Work History
EzyVet Veterinary SoftwareFrisco, Texas
Implementation Consultant
04.2018 - Current
Job overview
- Collaborated with internal departments to confirm timely and accurate delivery and implementation of customer orders.
- Reduced process lags and improved productivity by supervising implementation managers. Processed client satisfaction reports for completed implementation, analyzing data to discover possible areas of improvement in future projects.
- Coached, mentored, and developed implementation team members by teaching best practices and protocols to reduce discrepancies.
- Evaluated implementation personnel training procedures, taking customer feedback and overall performance metrics into account when designing future training guidelines.
- Traveled to customer facilities to inspect the initial implementation of ezyVet and VetRadar, directing apparent issues to appropriate engineering staff for correction.
- Offered client training services via on-site and online interaction to streamline the onboarding process for newly implemented systems.
- Designed planning and messaging strategies for implementation projects, maintaining on-time completion.
- Communicated effectively with third-party personnel involved in implementation efforts, coordinating activities to maximize progress.
- Configured implementation parameters based on customer requests and personal inspection of clients' limitations and clinical workflows.
- Studied customers' business processes to customize implementation measures for minimal disruption to operations.
- Explained complex, technology-related issues in basic, understandable terms to clients.
Holland’s Veterinary Referral Hospital, OK
Registered Veterinary Technician
08.2017 - 12.2017
Job overview
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Administered medications to animals in treatment and documented changes in condition.
- Answered owner animal health questions and advised on best care practices.
- Monitored and performed CTs for patients and maintained the machine.
Yukon Hills Animal HospitalYukon, OK
Registered Veterinary Technician
09.2013 - 08.2017
Job overview
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Administered medications to animals in treatment and documented changes in condition.
- Answered owner animal health questions and advised on best care practices.
- Promoted parasite protection as well as skin and coat health through regular grooming, dietary suggestions and supplement recommendations for pet owners.
- Cultivated relationships with sales vendors to schedule meetings as well as product promotions
- Familiar with Avimark, Cornerstone, Idexx, and Abaxis
- Proficient in dental prophylaxis, dental radiographs, digital radiographs, phlebotomy, surgical preparations, catheterization (IV and Urinary), fecal testing, cytology, urinalysis, intubation, and fluid therapy
- Helped to perform scopes as well as CTs
- Interests
National Reining Horse AssociationOklahoma City, OK
Service Representative
06.2013 - 08.2013
Job overview
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Maintained productivity and quality standards at all times.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns pertaining to licensing of horses.
OSU Entomology and Plant Pathology, TickStillwater, OK
Assistant
06.2012 - 06.2013
Job overview
- Worked closely with manager to provide effective assistance for specific aspects of business operation.
- Answered incoming calls, processed requests and relayed messages to appropriate personnel.
- Maintained care of sheep and rabbits as well as inventory of ticks for research purposes.
Baker Animal ClinicStillwater, OK
Receptionist/ Veterinary Assistant
01.2009 - 11.2011
Job overview
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
Cimarron Veterinary ServicesChickasha, OK
Veterinary Assistant
08.2007 - 08.2008
Job overview
- Helped to maintain busy veterinary offices with client communication, sales, and maintained accurate client and patient records
- Maintained cleanliness and organization of the hospital
- Walked and cared for boarding and hospitalized patients.
Education
Oklahoma State University-OKCOklahoma City, OK
Associate of Applied Science from Veterinary Technology
05.2016
Oklahoma State University
Bachelors Degree from Animal Science, -Veterinary, Science
05.2013
Skills
- Training Material Development
- System Performance Assessment
- Technical Documentation and Reporting
- Workflow Documentation
Certification
- Certified Project Management Professional, Project Management Institute - March 2022
Additional Information
Working knowledge of Freshdesk, JIRA, Confluence, Abaxis, Antech, Idexx, Avimark, Cornerstone, Microsoft Office, Excel, and Powerpoint
Timeline
Implementation Consultant
EzyVet Veterinary Software
04.2018 - Current
Registered Veterinary Technician
Holland’s Veterinary Referral Hospital
08.2017 - 12.2017
Registered Veterinary Technician
Yukon Hills Animal Hospital
09.2013 - 08.2017
Service Representative
National Reining Horse Association
06.2013 - 08.2013
Assistant
OSU Entomology and Plant Pathology, Tick
06.2012 - 06.2013
Receptionist/ Veterinary Assistant
Baker Animal Clinic
01.2009 - 11.2011
Veterinary Assistant
Cimarron Veterinary Services
08.2007 - 08.2008
Oklahoma State University-OKC
Associate of Applied Science from Veterinary Technology
Oklahoma State University
Bachelors Degree from Animal Science, -Veterinary, Science
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