Camille Jones Camille Jones
Jacksonville
Summary
Dynamic customer service professional with a proven track record at Fidelity Investments, excelling in fraud prevention and compliance. Recognized for attention to detail and calmness under pressure, I enhance customer experiences through effective communication and transaction processing. Committed to delivering excellence and fostering team success in fast-paced environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Relationship Advocate
Fidelity Investments
05.2024 - Current
- Assisted in fraud prevention efforts by closely monitoring customer accounts and reporting suspicious activity as required.
- Participated in regular training sessions to stay up-to-date on industry trends, regulatory changes, and product offerings.
- Assisted customers in navigating online banking platforms, improving their overall digital banking experience.
- Processed daily cash transactions accurately while adhering to security protocols, minimizing risk exposure for the bank and its customers.
Host
DADA
02.2024 - 08.2024
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Contributed to team success through effective communication and cooperation with coworkers and management.
Server
Outback Steakhouse
08.2021 - 08.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
BBA - Finance
Florida Atlantic University
Boca Raton, FL05-2024
Skills
- Attention to detail
- Calm and professional under pressure
- Reliability
- Customer service excellence
- Compliance awareness
- Transaction processing
- Data entry
- Microsoft office
- Call metrics
Certification
- Series 7 License
- Series 63
- SIE
Timeline
Customer Relationship Advocate
Fidelity Investments
05.2024 - Current
Host
DADA
02.2024 - 08.2024
Server
Outback Steakhouse
08.2021 - 08.2023
BBA - Finance
Florida Atlantic University
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