Camillia Fleming
Plainfield ,IL
Summary
Accomplished Medical Assistant with a proven track record at Mount Sinai Hospital, enhancing patient care through expert management of medical records and efficient phlebotomy procedures. Skilled in HIPAA compliance and patient scheduling, I significantly improved clinic workflow and patient satisfaction. My approach combines meticulous attention to detail with a compassionate understanding of patient needs. Highly motivated and committed Medical Assistant with a proven history of superior performance at individual, team, and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to a deadline-driven environment.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Medical Assistant
Mount Sinai Hospital
02.2022 - 04.2023
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Triaged incoming calls for provider to determine callers' needs for immediate appointments or scheduled visits.
- Ensured patient satisfaction by promptly addressing concerns, answering questions, and providing exceptional customer service.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Ensured timely follow-up care by contacting patients with test results and coordinating necessary appointments for further evaluation or treatment.
- Demonstrated expertise in phlebotomy, specimen collection, and basic laboratory testing procedures to support accurate diagnosis and treatment decisions.
- Managed insurance authorizations for medications, diagnostic tests, or procedures to facilitate timely access to necessary treatments for patients.
- Assisted physicians and nurses with clinical procedures following safe practices.
- Taught patients about medications, procedures, and care plan instructions.
- Documented patient information in EMR and prepared paperwork for medical staff.
- Assisted in various medical procedures such as vaccinations, wound care, and diagnostic testing for efficient patient care delivery.
Medical Assistant
Kidney Care Centre
06.2016 - 02.2022
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Called and faxed pharmacies to submit prescriptions and refills.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Taught patients about medications, procedures, and care plan instructions.
Phlebotomy Manager
Lab Corp
01.2009 - 06.2016
- Enhanced patient experience by streamlining the phlebotomy process and reducing wait times.
- Collaborated with other department managers to optimize overall laboratory operations.
- Evaluated equipment needs, researched alternatives, and procured cost-effective solutions to support lab functionality.
- Developed comprehensive training programs, resulting in increased accuracy and proficiency among staff members.
- Reduced supply costs by implementing inventory management strategies and negotiating better pricing from vendors.
- Managed daily operations, including staffing, budgeting, quality control, and safety measures in the phlebotomy department.
- Tailored employee development plans to maximize individual strengths while addressing areas that needed improvement.
- Adapted quickly to changing regulations or guidelines set forth by regulatory bodies, ensuring consistent compliance within the phlebotomy department.
- Established a culture of continuous improvement through regular performance evaluations and constructive feedback sessions.
- Streamlined interdepartmental communication by establishing clear channels for sharing vital information regarding patients'' tests or conditions.
Education
No Degree - Medical Assisting
Everest College - Chicago
Chicago, IL05.2003
GED -
Proviso East
Maywood, IL08.1996
Skills
- HIPAA Compliance
- Patient Scheduling
- Medical terminology knowledge
- Vital Sign Monitoring
- Phlebotomy
- Electronic Medical Records
- Electronic Health Records
- CPR
- Patient Assessments
- Laboratory Specimen Collection
- Equipment Sterilization
- Medical billing and coding
Certification
- CCMA - Certified Clinical Medical Assistant
- CMA - Certified Medical Assistant
Timeline
Medical Assistant
Mount Sinai Hospital
02.2022 - 04.2023
Medical Assistant
Kidney Care Centre
06.2016 - 02.2022
Phlebotomy Manager
Lab Corp
01.2009 - 06.2016
No Degree - Medical Assisting
Everest College - Chicago
GED -
Proviso East
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