Camilo Victoria
Miami
Summary
Assisted customers with product selection to improve customer service and increase store revenues.
Friendly and communicative, with natural aptitude for customer service and problem-solving. Familiar with essential customer service principles and proficient in handling inquiries and resolving issues efficiently. Committed to creating positive client experiences and fostering long-term customer relationships.
Overview
11
11
years of professional experience
Work History
Customer Service
Ontrac Transportation
05.2024 - 02.2025
- Provided customers with reliable, enthusiastic and personalized customer service.
- Communicated with drivers and personnel to coordinate timely delivery.
- Analyzed customer feedback and provided solutions to improve customer service.
- Reduced shipping errors by meticulously verifying package contents and ensuring accurate labeling.
Realtor
Roblehaus Inmo
10.2019 - 03.2024
- Built lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.
- Developed strong knowledge of local market conditions, allowing for accurate pricing strategies and targeted marketing efforts.
- Provided expert advice on property values, guiding clients to make informed decisions when buying or selling homes.
- Resolved client concerns related to home purchases to maintain high satisfaction ratings.
Car Sales Advisor
TORO Autos
11.2016 - 09.2019
- Facilitated smooth transactions by guiding customers through required paperwork and payment processes accurately.
- Demonstrated exceptional product knowledge, enabling tailored recommendations based on customer needs.
- Answered telephone and email inquiries from potential customers.
- Negotiated favorable deals for both the customer and dealership, maintaining a high level of satisfaction.
Commercial Advisor
Almenat Natural Medicine
07.2014 - 08.2016
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Managed inventory to ensure product availability, contributing to uptick in sales.
Education
Certificate of Technical Studies - Business Management
CECEP
CaliSkills
- Customer service skills
- Relationship selling
- Client relations
- Property management
Languages
English
Spanish
Timeline
Customer Service
Ontrac Transportation
05.2024 - 02.2025
Realtor
Roblehaus Inmo
10.2019 - 03.2024
Car Sales Advisor
TORO Autos
11.2016 - 09.2019
Commercial Advisor
Almenat Natural Medicine
07.2014 - 08.2016
Certificate of Technical Studies - Business Management
CECEP
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