Camitha Jean Baptiste
Orlando,Florida
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
4
4
years of professional experience
Work History
Airport Customer Service Agent
Top Talent Staffing
2023.06 - 2023.12
- Collaborated closely with co-workers to ensure smooth operational flow during peak hours of business
- Enforced strict adherence to security measures outlined by federal aviation authorities at all times
- Assisted customers with navigating through security checkpoints according to TSA protocols
- Provided exceptional customer service to passengers and staff at the airport, including resolving conflicts and addressing inquiries
- Greeted passengers upon arrival at the airport terminal and provided directions when needed.
Front Desk Receptionist
First Service Residental
2019.11 - 2023.05
- Managed incoming calls, directing them to appropriate staff members or taking detailed messages as necessary
- Processed payments received from customers via cash or credit card transactions accurately and efficiently
- Maintained an organized front desk area, ensuring all forms were up to date and available for visitors
- Performed data entry and administrative duties such as filing, scanning documents, updating databases
- Demonstrated excellent customer service skills by responding to inquiries and resolving complaints promptly and courteously.
Education
High School Diploma -
Workforce Advantage Academy
Orlando, Florida05.2020
Skills
- Customer Experience
- Customer Satisfaction
- Data Entry
- Complaint resolution
- Appointment Scheduling
- Microsoft Excel
Timeline
Airport Customer Service Agent
Top Talent Staffing
2023.06 - 2023.12
Front Desk Receptionist
First Service Residental
2019.11 - 2023.05
High School Diploma -
Workforce Advantage Academy
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