Cammie Ferguson
Harviell,MO
Summary
Results-driven leader with strong background in strategic management and organizational growth. Skilled in developing and implementing effective business strategies, optimizing processes, and driving team performance. Known for adaptability, effective collaboration, and delivering measurable outcomes in dynamic environments. Strong communication and problem-solving abilities, coupled with focus on fostering productive and positive team culture.
Overview
11
11
years of professional experience
Work History
Teen Unit Director
Boys & Girls Club of the Heartland
07.2018 - Current
- Defined clear targets and objectives and communicated to other team members.
- Utilized data-driven decision-making to identify areas for improvement within the unit's performance metrics.
- Handled complaints from families and immediately took steps for quick resolution and to prevent reoccurrence.
- Creating and implementation of policies, procedures, and regulations for unit operations.
- Promoted a culture of safety within the unit by conducting regular risk assessments and implementing necessary preventive measures.
- Managed budgetary constraints through careful resource allocation, cost control measures, and fiscal responsibility practices.
Receptionist
Oakdale Care Center
06.2017 - 07.2018
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Organized patient records efficiently, ensuring easy access for healthcare providers when necessary.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Organized, maintained and updated information in computer databases.
- Assisted with onboarding new residents and securing paperwork completion.
Front Desk Receptionist
Holiday Inn Poplar Bluff
09.2013 - 06.2017
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Increased customer loyalty with exceptional communication skills and personalized service.
Education
Bachelor of Science - Mass Communications With A Minor in Marketing
Southeast Missouri State University
Cape Girardeau, MO12-2025
Skills
- Operations management
- Partnership building
- Teamwork and collaboration
- Problem-solving
- Time management
- Problem-solving abilities
- Reliability
- Excellent communication
- Organizational skills
- Adaptability and flexibility
- Self motivation
- Interpersonal skills
Timeline
Teen Unit Director
Boys & Girls Club of the Heartland
07.2018 - Current
Receptionist
Oakdale Care Center
06.2017 - 07.2018
Front Desk Receptionist
Holiday Inn Poplar Bluff
09.2013 - 06.2017
Bachelor of Science - Mass Communications With A Minor in Marketing
Southeast Missouri State University
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