Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Campbell Troke

Lubbock,TX

Summary

Proven to excel in high-pressure environments, I leveraged my effective communication and empathy skills at HEB Grocery Store to significantly enhance customer satisfaction. Expert in complaint handling and adept at up-selling, my tenure at Smoothie King showcased my ability to efficiently manage operations, driving tangible results in customer service excellence. Possessing excellent communication skills and positive attitude, combines deep understanding of customer needs with proficiency in active listening and problem-solving. Familiar with conflict resolution and CRM software, dedicated to enhancing customer satisfaction and loyalty. Ready to make significant contributions by creating meaningful customer interactions and fostering long-term relationships.

Overview

1
1
year of professional experience

Work History

Customer Service Demo

HEB Grocery Store
06.2024 - Current
  • Managed a high volume of inbound calls while maintaining a professional demeanor under pressure.
  • Resolved customer complaints with empathy, resulting in improved satisfaction ratings.
  • Assisted customers in navigating the company website or mobile app for self-service options when applicable.
  • Maintained up-to-date knowledge of company policies, procedures, and promotions for accurate information sharing.

Customer Service Associate

Smoothie King
10.2023 - 04.2024

Run and operate a full smoothie king location with only one other co worker at most times and also be on my toes during the day to face any problem that the location faced during the day.

Education

MBA - Business Management

Texas Tech University
Lubbock, TX
05.2028

High School Diploma -

James Bowie High-school
Austin, TX
05.2024

Skills

  • Complaint Handling
  • Empathy Display
  • Up-selling abilities
  • Customer Service
  • Calm Under Pressure
  • Effective Communication

Languages

French
Limited Working

Timeline

Customer Service Demo

HEB Grocery Store
06.2024 - Current

Customer Service Associate

Smoothie King
10.2023 - 04.2024

MBA - Business Management

Texas Tech University

High School Diploma -

James Bowie High-school
Campbell Troke