Marlene Campos Padilla
San Diego,CA
Summary
I am an organized and dependable candidate, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. I am a hardworking and a passionate job seeker with strong organizational skills. Always ready to help my team achieve company goals.
Overview
9
9
years of professional experience
Work History
Barista Trainer
Starbucks
Florence, AZ
06.2024 - Current
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Demonstrated proper equipment usage and maintenance to ensure operational efficiency.
- Supported team in creating a welcoming environment for customers through positive interactions.
- Provided ongoing feedback to trainees on their progress, offering constructive criticism when necessary while celebrating achievements regularly.
- Handled cash and processed payments accurately to avoid errors.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
Shift Leader
Dunkin
Queen Creek, AZ
08.2023 - 06.2024
- Supervised daily operations to ensure efficiency and adherence to company standards.
- Trained new team members on procedures, customer service, and product knowledge.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
Barista
Starbucks
Florence, AZ
06.2022 - 08.2023
- Developed new drink recipes, enhancing menu offerings and increasing customer satisfaction.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
House Cleaner
All Purpose Cleaning Services
San Tan Valley, AZ
01.2017 - 08.2020
- Performed thorough cleaning of residential properties, ensuring high standards of cleanliness and organization.
- Implemented feedback from clients to improve service offerings and customer satisfaction levels.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Developed strong relationships with clients through consistent high-quality service and friendly interactions.
Education
GED -
CAC
Skills
- Leadership experience
- Positive attitude
- Problem-Solving
- Health and safety compliance
- Exceptional customer service
Timeline
Barista Trainer
Starbucks
06.2024 - Current
Shift Leader
Dunkin
08.2023 - 06.2024
Barista
Starbucks
06.2022 - 08.2023
House Cleaner
All Purpose Cleaning Services
01.2017 - 08.2020
GED -
CAC