Camren Covington
Jacksonville,FL
Summary
Friendly and detail-oriented professional with a strong background in customer service, communication, and organizational support. Experienced in managing guest interactions, coordinating teams, and maintaining efficient operations in fast-paced environments. Adept at multitasking, problem-solving, and providing professional front-line service.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Lowes Home Improvment
Jacksonville, FL
04.2025 - Current
- Assisted multiple customers on the sales floor and at the service desk, providing clear information and guidance.
- Answered up to 15 customer inquiries in person and by phone, resolving issues efficiently and professionally.
- Operated registers and processed transactions accurately, ensuring a positive customer experience.
- Maintained a welcoming and organized work environment, contributing to smooth daily operations.
Shadowing Student
ESPN
Jacksonville, FL
03.2024 - 03.2024
- Observed organizational operations, scheduling, and communication workflows behind the scenes.
- Built professional connections by assisting staff, and engaging in team communication.
- Enhanced student comprehension by incorporating real-world examples and case studies.
Floor Captain
Seminole Hospitality
09.2023 - 11.2023
- Assigned and supervised team members for suite setup and hospitality duties.
- Oversaw inventory management, stocking, and displays for organized guest experiences.
- Assisted up to 100 guests daily, maintaining professionalism and efficiency in high-traffic environments.
- Delivered personalized service and guided interactions, ensuring guest satisfaction.
Team Lead
Priceless One
10.2023 - 10.2023
- Assigned and supervised team members for suite setup and hospitality duties.
- Oversaw inventory management, stocking, and displays for organized guest experiences.
- Assisted up to 100 guests daily, maintaining professionalism and efficiency in high-traffic environments.
- Delivered personalized service and guided interactions, ensuring guest satisfaction.
Early Childcare Assistant
Family Daycare
Jacksonville, FL
03.2020 - 08.2022
- Managed daily schedules and activities for children, while maintaining a positive environment for parents and visitors.
- Ensured safety and cleanliness by consistently following organizational and CDC standards.
- Communicated effectively with parents regarding progress and program details, strengthening client trust.
- Balancing multiple responsibilities, exercising patience, and using conflict resolution skills.
Education
Bachelor of Arts - Creative Writing
Florida State University
Tallahassee, FL08-2024
Skills
Customer Service & Guest Relations
Multi-Line Phone Systems (calls, transfers, messages)
Office & Front Desk Management
Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
Time Management & Organization
Written & Verbal Communication
Team Coordination
Timeline
Customer Service Representative
Lowes Home Improvment
04.2025 - Current
Shadowing Student
ESPN
03.2024 - 03.2024
Team Lead
Priceless One
10.2023 - 10.2023
Floor Captain
Seminole Hospitality
09.2023 - 11.2023
Early Childcare Assistant
Family Daycare
03.2020 - 08.2022
Bachelor of Arts - Creative Writing
Florida State University