KIANNA ROSS
Cedar Hills,UT
Summary
Dependable and customer-focused professional with experience in customer service, hospitality, and administrative support. Skilled at resolving customer concerns, multitasking in fast-paced environments, and maintaining accuracy while providing excellent service. Known for strong communication, reliability, and attention to detail.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
doTERRA
02.2026 - Current
- Assist customers with product, account, and order inquiries through phone, email, and other support channels
- Resolve customer concerns professionally while maintaining a positive customer experience
- Process orders, returns, and account updates accurately
- Navigate multiple systems and maintain detailed customer records
- Meet quality and performance expectations in a fast-paced environment
Cashier & Hostess
Via 313
09.2023 - Current
- Deliver excellent customer service in a high-volume restaurant environment
- Manage takeout, delivery, and in-store orders while ensuring accuracy
- Greet and seat guests, manage waitlists, and answer customer questions
- Handle cash and card transactions accurately
- Coordinate with team members to maintain efficient operations during busy shifts
Digital Assistant
Invictus Advisory Group
06.2020 - Current
- Organize and maintain digital files and records for business projects
- Scan, categorize, and digitize physical documents
- Maintain accurate records and support administrative operations
Education
High School Diploma - undefined
American Fork High School
American Fork, UT01-2025
Skills
- Customer Service & Guest Relations
- Order Processing & Management
- Teamwork & Professionalism
- Phone, Email & In-Person Support
- Strong Communication Skills
- Microsoft Office
- Conflict Resolution & Problem Solving
- Organization & Attention to Detail
- Google Workspace
- Cash Handling & Point-of-Sale Systems
- Multitasking in Fast-Paced Environments
- CRM Systems
Timeline
Customer Service Representative
doTERRA
02.2026 - Current
Cashier & Hostess
Via 313
09.2023 - Current
Digital Assistant
Invictus Advisory Group
06.2020 - Current
High School Diploma - undefined
American Fork High School