Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
Languages
Affiliations
Accomplishments
References
Work Preference
Quote
Software
Interests
BusinessDevelopmentManager

Camryn ColÕn

Chicago,IL

Summary

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Bosch
Mount Prospect, IL
09.2023 - Current
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Managed organization of customer inquiries within CRM/C4C system.
  • Administered account details and performed data entry tasks utilizing SAP.

Planogram Team Member/Merchandiser

Target
Chicago, IL
09.2020 - 09.2023
  • Performed detailed research of store layouts, customer preferences, and purchasing trends.
  • Updated existing planograms according to new product releases and seasonal changes.
  • Collaborated with other departments such as merchandising, marketing, and advertising teams to ensure effective execution of plans.
  • Trained new team members on proper use of software tools related to planogram development.
  • Engaged in discussions with vendors regarding new products or promotions that could be included in the planogram.
  • Provided input into the development of promotional displays at retail locations.

Front End Associate

Chipotle
Chicago, IL
03.2018 - 09.2020
  • Processed customer transactions and provided excellent customer service.
  • Maintained a clean, organized and inviting store environment.
  • Utilized point-of-sale system to process cash, credit card, check and gift card payments.
  • Stocked shelves with new inventory according to established guidelines.
  • Demonstrated strong problem solving skills when handling customer complaints or inquiries.

Education

Associate of Applied Science - Engineering (Pre-Engineering)

City Colleges of Chicago - Wilbur Wright College
Chicago, IL
09-2020

Bachelor of Science - Business Administration And Management

Purdue Global
West Lafayette, IN

Skills

  • Microsoft Office expertise
  • Customer Relationship Management (CRM)
  • Staff Training
  • Customer Service
  • De-Escalation Techniques
  • Client Relations
  • SAP
  • Product Knowledge

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Customer Service Representative

Bosch
09.2023 - Current

Planogram Team Member/Merchandiser

Target
09.2020 - 09.2023

Front End Associate

Chipotle
03.2018 - 09.2020

Associate of Applied Science - Engineering (Pre-Engineering)

City Colleges of Chicago - Wilbur Wright College

Bachelor of Science - Business Administration And Management

Purdue Global

Languages

Spanish
Elementary

Affiliations

  • Collage Art / Digital Art
  • Tutoring / Training

Accomplishments

  • Customer Relations - Earned highest marks for customer satisfaction, company-wide.
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Collaborated with team of 8 in the development of the "Top Dealer" team in North America.
  • Trained and onboarded multiple agents.

References

References available upon request.

Work Preference

Work Type

Full Time

Work Location

RemoteHybrid

Important To Me

Career advancementCompany CultureTeam Building / Company RetreatsWork-life balance

Quote

It is never too late to be what you might have been.
George Eliot

Software

Microsoft Office Expertise

SAP - P13/Q13/PPT

CRM/C4C Intergration

Interests

Digital Art

Interior Design

Societal Innovation

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Camryn ColÕn