Camryn Daugherty
Phoenix,AZ
Summary
Proactive Shift Leader and Customer Service Representative with extensive experience in staff training, task delegation, and resolving customer complaints. Recognized for effective upselling techniques and sales training. Strengths include team leadership, problem-solving, and fostering a positive work environment.
Overview
6
6
years of professional experience
Work History
Shift Leader
Cracker Barrel
08.2022 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Boosted overall sales with effective upselling techniques and exceptional product knowledge.
- Awarded the "Golden Apron Award", award given to the employee that has shown the most commitment and hard work.
Customer Service Representative
Nordstrom
11.2021 - 05.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Host
Cold Beers And Cheeseburgers
01.2019 - 11.2020
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Education
Bachelor of Science - Political Science
Arizona State University
Tempe, AZ05.2024
Skills
- Problem-Solving
- Sales and Upselling
- Team Leadership
- Strong verbal and written communication
- Staff Training and Development
- Positive Attitude
Timeline
Shift Leader
Cracker Barrel
08.2022 - Current
Customer Service Representative
Nordstrom
11.2021 - 05.2022
Host
Cold Beers And Cheeseburgers
01.2019 - 11.2020
Bachelor of Science - Political Science
Arizona State University
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