Ambitious Accounting student with a track record in enhancing online operations and customer satisfaction. Proven ability to coordinate virtual events and deliver technical support, effectively managing multiple tasks in fast-paced environments while maintaining attention to detail and collaborative teamwork.
Overview
1
1
Certification
3
3
years of professional experience
Work History
Online Operations
Sam Houston State University
Huntsville, TX
09.2026 - Current
Coordinated technical support for online graduation ceremonies and virtual university events, ensuring seamless execution.
Supported Blackboard and other online learning platforms by troubleshooting technical issues for students, faculty, and staff, enhancing user experience.
Delivered customer service and technical assistance to users with online systems issues, improving user satisfaction.
Assisted in organizing virtual events by coordinating logistics and resources., testing, and monitoring virtual events to ensure smooth operations.
Maintain attention to detail while managing multiple tasks and supporting day-to-day online operations.
Lifeguard
Bearfoot Management
Houston, TX
04.2024 - 08.2025
Responded swiftly to emergencies, performing rescues and administering first aid or CPR to ensure swimmer safety and minimize risk.
Monitored swimmers for safety and enforced pool rules, creating a secure environment for over 50 daily patrons through vigilance and effective communication.
Maintained current CPR and First Aid certifications, underscoring dedication to safety and adherence to industry standards.
Pacsun Sales Associate
PacSun
Sugar Land, TX
11.2024 - 01.2025
Delivered friendly customer service, boosting customer satisfaction and aligning with sales goals during high-traffic seasons.
Assisted customers and managed fitting rooms, improving shopping experience and generating positive customer feedback during peak holiday periods.
Collaborated with team members to meet holiday demands, achieving timely organization and restocking through effective multitasking and communication.
Restocked clothes and maintained store cleanliness, ensuring organized merchandise for accessible shopping and smooth store operations.
Food Runner
Star Cinema Grill
Missouri City, TX
08.2023 - 11.2023
Interacted with guests and delivered food orders, ensuring timely service and a positive dining experience for 100 patrons per shift.
Coordinated with kitchen staff and servers, maintaining smooth operations and minimizing wait times during peak hours.
Delivered food and beverages to customers promptly and accurately.
Maintained cleanliness of dining areas and service stations throughout shifts.
Assisted servers by preparing tables and refilling condiments as needed.