Summary
Overview
Work History
Education
Skills
Timeline
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Camryn Goins

Birmingham,AL

Summary

Hardworking Customer Care Specialist with a proven track record at Shipt, excelling in problem-solving and customer satisfaction. Adept at managing diverse customer interactions and enhancing retention through empathetic support. Recognized for meeting call center metrics while adapting to evolving business needs, showcasing strong multitasking abilities, and a commitment to exceptional service. Expert at staying calm and composed in stressful situations.

Overview

5
5
years of professional experience

Work History

Customer Care Specialist

Shipt
Birmingham, AL
04.2022 - Current
  • Responsible for the duties of a traditional x-team member at times, including managing calls, chats, and emails, as required by business needs.
  • Manage outbound call request on slack channels providing 40% internal communication (Shopper HQ/Shoppers) and 60% external communication (customer, retail partner escalations).
  • Serve in handling multiple functions, such as Partner Queues, Order Not Received Queue, Outbounds, Support Emails, Shopper Stat Forgiveness Queue, and others as needed.
  • Provide support for teams throughout Shipt, including Operations, Experience Team, and Partner Success.

Customer Care Associate

Shipt
Birmingham, AL
07.2020 - 04.2022
  • First point of contact for assisting members and shoppers via email, chat, and phone.
  • Responsible for de-escalating member and shopper calls, while improving customer retention.
  • Responsible for striving to meet or exceed call center metrics while consistently providing excellent customer service.

Education

High School Diploma -

Essential Church School
Birmingham, AL
05-2018

Skills

  • Strong communication skills, with an ability to multitask
  • Comfortable adapting to change, and working under pressure
  • Ability to work effectively with minimal oversight
  • Can quickly and efficiently troubleshoot problems
  • Passionate about working with a team, and being empathetic toward others

Timeline

Customer Care Specialist

Shipt
04.2022 - Current

Customer Care Associate

Shipt
07.2020 - 04.2022

High School Diploma -

Essential Church School

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Camryn Goins