CAN YANG
Walnut Creek,CA
Summary
Dynamic Senior Fine Jewelry Sales Associate with a proven track record of driving sales, referrals, and client growth. Successfully assisted customers in selecting high-quality pieces while providing personalized service and cultivating lasting relationships through professional sales techniques. Strong focus on team collaboration and am adaptable to changing needs, ensuring effective results. Knowledgeable in diamonds, gemstones, watches, and fine jewelry, with a strong ability to exceed sales goals and create memorable shopping experiences.
Overview
6
6
years of professional experience
Work History
Senior Fine Jewelry Sales Associate
Macy’s Inc
10.2021 - Current
- Achieving consistent yearly growth in the clientele base and surpassing sales targets each quarter.
- Orchestrating in-store vendor trunk show events aimed at client engagement and satisfaction, leading to new and increased repeat business.
- Assisted in visual merchandising to create appealing displays that drive product interest and sales.
- Managed inventory levels, ensuring accurate stock availability for seamless customer service.
- Enhanced customer satisfaction by providing personalized fine jewelry recommendations based on their needs and preferences.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Restaurant Manager
Fusion Bistro Chinese Restaurant
12.2019 - 07.2021
- Supervised daily operations to ensure efficiency and high service standards.
- Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
- Assisted with menu development, resulting in a diverse and appealing selection for patrons.
- Coordinated special events and promotions, drawing in new customers and increasing revenue.
- Coordinated with kitchen staff to ensure timely preparation and delivery of dishes, maintaining high customer satisfaction.
- Improved table turnover rates by optimizing floor plans and reservation scheduling during peak dining periods.
Education
Associate of Arts - Early Childhood Education
Diablo Valley College
Pleasant Hill, CA07-2003
Skills
- Fine jewelry & Luxury Retail Sales
- Superior customer service
- Diamond & Gemstone methodologies
- Upselling & Cross-Selling
- POS Systems & Cash Handling
- Inventory & Fulfillments Management
- Repair coordinations
Languages
Fluency In Chinese – Mandarin & Cantonese
Timeline
Senior Fine Jewelry Sales Associate
Macy’s Inc
10.2021 - Current
Restaurant Manager
Fusion Bistro Chinese Restaurant
12.2019 - 07.2021
Associate of Arts - Early Childhood Education
Diablo Valley College