Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Candace Alpert

Rancho Cordova,CA

Summary

Successfully manages high volumes of loan documentation in fast-paced environments with demanding productivity, funding and customer satisfaction targets. Familiar with verifying tax, credit, employment, loan, personal and residential histories. Comfortable working alone or with team members to accomplish tasks and enhance processes.

Overview

27
27
years of professional experience

Work History

Scheduling Coordinator

United HealthCare/Optum
Minnetonka, MN
07.2023 - Current
  • Speak with members over the phone in order to schedule, remind and follow up on appointments
  • Add, cancel or make changes to appointments in the organization's schedule
  • Schedule staff coverage in order to ensure the company's best operations standards.

Pipeline Manager

Reverse Mortgage Funding
Melville, NY
06.2022 - 12.2022
  • Analyze credit and collateral documents and submit files to underwriting
  • Managed pipeline of 100+ from time of application through closing
  • Worked with partners, underwriters, closers, appraisers and others to fulfill loan requirements.

Processor II

American Advisors Group
Irvine, CA
09.2021 - 06.2022
  • Inbound/outbound calls from loan officers on submission and Financial assessment
  • Fielded scenario questions and drew up proposals for loan officers/clients looking for reverse mortgage options.

Loan Coordinator II

Finance of America Mortgage
Horsham, PA
03.2020 - 09.2021
  • Set up new loans contacting borrowers for items needed to complete initial underwriting
  • FHA connection conditions - pull the HECM referral, counselors print-out, validated case assignment/CAIVRS
  • Send out State Specific Disclosures, Complete the EPLS, LDP, OFAC verification, Credit Supplements, Tax transcripts.

Lender Support

Liberty Home Equity Solutions
Rancho Cordova, CA
01.2011 - 03.2020
  • Reviewed new broker/correspondent company applications for approval department including, but not limited to, corporate financials, balance sheets and corporate agreements
  • Assisted operations and credit division with credit policy/FHA guideline review on individual loans with originators and account managers
  • System training and set up for broker partners maintaining user IDs.

Call center Senior Customer Service specialist, Home Equity fulfillment

Bank of America
Rancho Cordova, CA
03.2006 - 01.2011
  • Took inbound/outbound escalation calls from clients and bank associates as well as call coaching of call center associates, handled difficult customer service situations which required strong resolution skills and in-depth knowledge of banking processes and organizational structure
  • Supervised/Coached new processors
  • Handled Senior processing inquires, coached new associates on telephone etiquette
  • Identified mortgage loan application and documentation issues by highlighting deficiencies.

Relationship Team/Home Services Specialist, Home Equity Fulfillment

Bank of America
Rancho Cordova, CA
01.1998 - 01.2003
  • Responsible for analyzing and approving different types of applications involving approval criteria in conjunction with credit policy guidelines
  • Process for Premier clients and Small business banking clients and kept customers highly informed of progress on loan applications
  • Problem resolution on title clouds, lease holds, and VA loans.

Education

High School Diploma -

Del Campo High School
Fair Oaks, CA
06-1994

Some College (No Degree) - General Studies

American River College
Sacramento, CA

Skills

  • Microsoft suite
  • 20 years high volume Customer Service
  • Mortgage processing
  • Credit analysis
  • Excellent written and communication skills
  • Forward Consumer and FHA mortgage lending
  • Conflict resolution
  • Attention to Detail
  • Embraces Change
  • Time Management

References

References available upon request.

Timeline

Scheduling Coordinator

United HealthCare/Optum
07.2023 - Current

Pipeline Manager

Reverse Mortgage Funding
06.2022 - 12.2022

Processor II

American Advisors Group
09.2021 - 06.2022

Loan Coordinator II

Finance of America Mortgage
03.2020 - 09.2021

Lender Support

Liberty Home Equity Solutions
01.2011 - 03.2020

Call center Senior Customer Service specialist, Home Equity fulfillment

Bank of America
03.2006 - 01.2011

Relationship Team/Home Services Specialist, Home Equity Fulfillment

Bank of America
01.1998 - 01.2003

High School Diploma -

Del Campo High School

Some College (No Degree) - General Studies

American River College

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Candace Alpert