Candace McCarthy
Las Vegas,NV
Summary
Guest-oriented Reservation Agent with advanced-level reservation and customer service skills. Proficient in effectively managing daily correspondences and operational tasks to exceed customers' expectations and expand customer base. Friendly, organized and hardworking with strong skills in Various coumputer programs.
Overview
20
20
years of professional experience
Work History
MGM Resort Corporate Call Center
MGM Resorts
01.2023 - Current
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Delivered prompt service to prioritize customer needs.
- Increased efficiency and team productivity by promoting operational best practices
Ticket Sales Representative
Bellagio Hotel and Casino
06.2021 - 01.2023
- Accepted and applied payments to process ticket transactions, made change and offered receipts.
- Secured customer tickets using computer-based software ticketing system.
- Assisted customers at box office or will call areas by responding to wide range of questions, inquiries and issues.
- Balanced and reconciled cash drawer at end of shift.
Shift Leader
Taco Bell
12.2018 - 06.2021
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Delegated tasks to employees and monitored activities and task completion.
- Supervised and led employees to maintain productivity and customer service levels.
Shift Leader
McDonald's
12.2016 - 02.2018
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Delegated tasks to employees and monitored activities and task completion.
- Supervised and led employees to maintain productivity and customer service levels.
Ticket Clerk
Mandalay Bay
12.2014 - 12.2016
- Operated cash register, credit card machine, and computer.
- Worked overtime shifts during busy periods or times of unexpected high volume.
- Responded to many customer queries daily.
- Assisted customers with ticket purchases, trip planning, pricing and scheduling.
Unarmed Security Guard
Century Security & Event Staffing
01.2014 - 01.2016
- Wrote reports outlining thefts, unauthorized access violations or other unusual occurrences to help support later criminal or civil actions.
- Patrolled large commercial facility on irregular schedule to look for suspicious activities.
- Communicated with supervisors regarding unusual activity or issues observed among inmates.
Key Holder
Supercuts
01.2008 - 01.2014
- Researched issues to obtain appropriate answers to customer inquiries.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Strengthened team performance by conducting regular training sessions on product knowledge
Customer Service Agent Supervisor
Tropicana Cinema
01.2009 - 01.2011
- Met customer call guidelines for service levels, handle time and productivity.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Investigated and resolved accounting, service and delivery concerns.
Education
High School Diploma -
01.2021
Skills
- Data Entry
- Computer Reservation Software
- Boarding Pass Assignment
- Problem-Solving
- Customer Service over 18 years
- Issue Resolution
Timeline
MGM Resort Corporate Call Center - MGM Resorts
01.2023 - Current
Ticket Sales Representative - Bellagio Hotel and Casino
06.2021 - 01.2023
Shift Leader - Taco Bell
12.2018 - 06.2021
Shift Leader - McDonald's
12.2016 - 02.2018
Ticket Clerk - Mandalay Bay
12.2014 - 12.2016
Unarmed Security Guard - Century Security & Event Staffing
01.2014 - 01.2016
Customer Service Agent Supervisor - Tropicana Cinema
01.2009 - 01.2011
Key Holder - Supercuts
01.2008 - 01.2014
Chaparral High School - High School Diploma,
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