Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Candace Brown

Raleigh,NC

Summary

Currently a Process Assistant at Amazon. Seasoned Retail Sales Lead committed to providing high-quality service and superior guest experiences. Positive and infectious personality with excellent interpersonal and relationship-building skills. Process Associate experienced in identifying and coordinating process improvement initiatives that incorporate best practices and standard operating procedures. Skillfully identifies, plans and implements prioritized projects for organizational transformation. Advanced proficiency and demonstrated skill managing and driving multiple projects with minimal supervision.

Overview

4
4
years of professional experience

Work History

Process Assistant

Amazon
02.2021 - Current
  • Collaborated with team to define business requirements for organizational processes, achieve productivity standards and adhere to accuracy standards.
  • Implemented continuous improvement metrics to streamline workflows and reduce waste.
  • Continuously audit and look over metrics for departments biggest areas of opportunity to improve and cut cost on over spending.
  • Inventing processes to simplify tasks on daily basis
  • Trained and coached 100+ associates on metrics, quality and safety procedures
  • Develop associates that are willing to move up and around within Amazon
  • Developed production techniques and production processes to meet customer and organizational needs
  • Supervised processes to eliminate weak points or bottlenecks in business operations
  • Created and implemented strategies for improving operational efficiency and accuracy.
  • Supported audits and led teams to fully investigate quality control processes and root out deficiencies.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service

Life Insurance Agent

Candace Brown
02.2022 - Current
  • Exceeded corporate quotas for monthly policy sales.
  • Provided coverage option information to assist clients in protecting assets.
  • Maintained high standards of customer service by building relationships with clients.
  • Attended continuing education courses and workshops to gain additional insurance industry knowledge.
  • Utilized targeted email campaigns and cold calling to increase revenue.
  • Completed 100+ cold calls daily to gain clientele
  • Analyzed customer needs to provide customized insurance solutions
  • Researched and identified potential new markets.
  • Retained up-to-date industry knowledge for accurate, well-informed customer interactions.

Warehouse Associate

Amazon
08.2020 - 02.2021
  • Stower- Insert different sized product that is received into pods, following Amazon's quality tips and guidelines to reduce amnesty
  • Learning Ambassador- train about 50 new hires in department, teaching them about all safety protocols that Amazon has in place that everyone lives and abides by in Amazon, also teach associates on quality tips that are in place to prevent amnesty and possible injuries
  • Process Guide- performed hand in hand with members of leadership to coach individuals on quality tips, safety and hitting goal rates
  • Lead floors of about 20-30 associates daily, working with water spiders to distribute work to associates that are assigned and keep them working for shift
  • Maintained warehouse accessibility and safety for customer traffic by discarding empty boxes and removing obstacles from aisles
  • Consistently lifted materials weighing as much as 50 pounds.

Beauty Manager

Victoria's Secret
07.2019 - 08.2020
  • Drive results for Victoria’s Secret|PINK Beauty brand, increased sales in beauty by 8% bringing store ranking from tier 4 to tier 2 store
  • Support direction and drive performance for primary category of Fragrance
  • Facilitate associate onboarding and complete associate observations
  • Functioned as Customer Sales Lead, demonstrating ability to coach associates and leading customer experience through demonstration and selling
  • Supported operational excellence through visual merchandising, payroll management, inventory control, and delivering on operational standards.
  • Delivered product demonstrations and sample applications, raising exposure of key brands.
  • Applied merchandising and housekeeping procedures, adhering to corporate and brand standards.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Developed detailed plans based on broad guidance and direction.

Sales Generalist

Victoria's Secret
02.2019 - 07.2019
  • Engaged with customers to build rapport and loyalty.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Helped customers complete purchases, locate items and join reward programs.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
  • Balanced and organized cash register by handling cash, counting change.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Contributed to team objectives in fast-paced environment, selling on average $70 per customer

Education

Associate of Science - AS - Accounting and Finance

Wake Technical Community College
Raleigh, NC

Some College (No Degree) -

Thomas School of Real Estate
Asheville, NC

Skills

  • Time Management
  • Problem Solving
  • Organization Skills
  • Communication
  • Teamwork
  • Building Relationships
  • Safety Awareness
  • Quality Improvement

Affiliations

Secretary of BEN (Black Employee Network)

Timeline

Life Insurance Agent

Candace Brown
02.2022 - Current

Process Assistant

Amazon
02.2021 - Current

Warehouse Associate

Amazon
08.2020 - 02.2021

Beauty Manager

Victoria's Secret
07.2019 - 08.2020

Sales Generalist

Victoria's Secret
02.2019 - 07.2019

Associate of Science - AS - Accounting and Finance

Wake Technical Community College

Some College (No Degree) -

Thomas School of Real Estate

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Candace Brown