Candace Carollo
Las Vegas
Summary
I have worked with a wide range of people and am people oriented, which one of my best skills is working with upset or irate clients and being able to defuse the situation and make a favorable outcome and happy client, in addition to my customer service skills, i'm a quick learner and always willing and eager to learn different things. Due to my experience in my previous jobs, I am comfortable dealing with people on many levels and I know I can turn an adverse situation into a amiable situation. Also I have an extensive background in management and employee training.
Overview
8
8
years of professional experience
2009
2009
years of post-secondary education
Work History
Assistant General Manager
Pawsh Palace
Las Vegas
09.2025 - 02.2026
- Scheduled and confirmed appointments.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Performed data entry tasks into various computer systems accurately and promptly.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Handled phone inquiries and provided information about services offered.
Receptionist
Grand Montecito Animal Hospital
Las Vegas
03.2025 - 07.2025
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Managed employees to the needs of the business being sure Instagram, report cards, and pet photos were done before the end of the shift.
- Boosted client retention by delivering outstanding service to pet owners in-person and over the phone.
- Ensured office and waiting areas remained clean and organized for visitors.
- Established trust with clients by offering compassionate support during challenging situations.
- Accurately entered pet records and visit details into computer system via Ezy vet.
- Handled incoming calls to provide information and connect clients with staff members.
Lead Cashier
Popeyes
Las Vegas
11.2023 - 03.2025
- Coordinated team schedules to ensure adequate staffing levels.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Organized backroom operations including receiving, storing, restocking merchandise.
- Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff.
- Managed the checkout process by monitoring long lines and calling additional staff if needed.
- Performed side duties such as cleaning or organizing shelves when time permitted.
- Supervised cash handling and daily cash reconciliation procedures.
- Maintained cleanliness and organization of the front counter area.
Manager
Roadside Anytime
Alamo
12.2021 - 01.2023
- Resolved customer complaints independently
- Supported positive work atmosphere by actively participating in team meetings and offering constructive feedback when necessary.
- Completed order entries and verified correctness with customers to reduce post-order errors.
- Promptly resolved customer disputes, enhancing satisfaction through quality service delivery.
- Enhanced marketing efforts to draw in new customers and elevate business visibility.
- Coordinated dispatch and scheduling activities to streamline operations.
- Management, customer service, scheduling, training, data entry, bookkeeping, billing.
Lead Receptionist
Parkway Springs Animal Hospital
Las Vegas
12.2019 - 12.2021
- Managed appointment scheduling using veterinary practice management software.
- Coordinated communication between veterinarians and pet owners effectively.
- Trained new reception staff on office procedures and customer service standards.
- Handled billing inquiries and processed payments efficiently at the front desk.
- Assisted in inventory management, ordering supplies as needed for daily operations.
Assistant Manager
Warm Spring Pet Er
Las Vegas
12.2017 - 12.2019
Education
Associate of Science - Hospital Management
Penn Foster College
Scottsdale, AZ 03.2026 - 07.2026
Associate of Applied Science - Veterinary Technology
Pima Medical Institute
Las Vegas, NVSkills
- Customer service
- Relationship building
- Employee training
- Payment processing
- Proficient in Cornerstone, Avimark, Ezyvet, and have knowledge of many other veterinary software
- Initiative-taking
- Animal handling
- Compassionate care
- Attention to detail
- Medical terminology
- Time Management
Timeline
Associate of Science - Hospital Management
Penn Foster College
03.2026 - 07.2026
Assistant General Manager
Pawsh Palace
09.2025 - 02.2026
Receptionist
Grand Montecito Animal Hospital
03.2025 - 07.2025
Lead Cashier
Popeyes
11.2023 - 03.2025
Manager
Roadside Anytime
12.2021 - 01.2023
Lead Receptionist
Parkway Springs Animal Hospital
12.2019 - 12.2021
Assistant Manager
Warm Spring Pet Er
12.2017 - 12.2019
Associate of Applied Science - Veterinary Technology
Pima Medical Institute