Candace Delbo
Mohrsville,Pa.
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
Work History
Santander Assist Line Agent II
Santander Bank, N.A.
Reading, Pa
03.2013 - 12.2023
- Created personal job aides and shared best practices for problem resolution with peers/management
- Collaborated during weekly and monthly meeting updates while providing appropriate feedback on relevant topics
- Successfully resolved complex customer issues on a daily basis, typically on 30-40 calls
- Attended corporate meetings with senior executives that shared upcoming company objectives
- Delivered updated corporate communications based on meetings attended to a peer group
- Executed daily activities in a call center environment that included strict time adherence to a schedule and completing required company regulatory trainings
- Demonstrated a high proficiency of banking knowledge, strategic imperatives and regulatory compliance to ensure risk compliance.
Loan Processing – Lockbox and Mortgage Departments
Express Employment Professionals
Reading, Pa
01.2012 - 03.2013
- Prepared mortgage files for booking into servicing system
- Assignment with Sovereign Bank – Consumer Loan Servicing Department
- Processed commercial, consumer, mortgage, leasing, and commercial real estate payments
- Responsible for data entry of payments into processing software.
Call Center Representative
Express Employment Professionals
Reading, Pa
01.2012 - 03.2013
- Assignment with Sovereign Bank - Retail Support Department
- Responsible for answering incoming phone calls
- Provide support to branch team members.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
Receptionist
Gage Personnel
Reading, Pa
06.2009 - 11.2009
- Temporary receptionist position with Sun-Rich Foods
- Responsible for sending, sorting and receiving mail
- Implemented new filing system
- Operated multi-line telephone system to answer and direct high volume of calls.
Customer Sales and Service
Grosfillex, Inc.
Robesonia, Pa
01.2006 - 01.2009
- Responsible for West Coast and Mexican accounts
- Answered customer phone calls and freight quote requests
- Data entry for US, Canadian, Mexican and export orders.
Education
Bachelor of Arts in Advanced Professional Studies -
Alvernia University
Reading, PA05.2011
Skills
- Visitor and Customer Relations
- Equipment Troubleshooting
- Expense Reporting
- Call Management
- Problem Resolution
- Regulatory Compliance
Accomplishments
- Member of Alpha Sigma Lambda, the national continuing studies honor society.
- Member of Sigma Alpha Iota, International Music fraternity for women
Timeline
Santander Assist Line Agent II
Santander Bank, N.A.
03.2013 - 12.2023
Loan Processing – Lockbox and Mortgage Departments
Express Employment Professionals
01.2012 - 03.2013
Call Center Representative
Express Employment Professionals
01.2012 - 03.2013
Receptionist
Gage Personnel
06.2009 - 11.2009
Customer Sales and Service
Grosfillex, Inc.
01.2006 - 01.2009
Bachelor of Arts in Advanced Professional Studies -
Alvernia University