Candace Delbo
Mohrsville,Pa.
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
Work History
Santander Assist Line Agent II
Santander Bank, N.A.
03.2013 - 12.2023
- Created personal job aides and shared best practices for problem resolution with peers/management
- Collaborated during weekly and monthly meeting updates while providing appropriate feedback on relevant topics
- Successfully resolved complex customer issues on a daily basis, typically on 30-40 calls
- Attended corporate meetings with senior executives that shared upcoming company objectives
- Delivered updated corporate communications based on meetings attended to a peer group
- Executed daily activities in a call center environment that included strict time adherence to a schedule and completing required company regulatory trainings
- Demonstrated a high proficiency of banking knowledge, strategic imperatives and regulatory compliance to ensure risk compliance.
Loan Processing – Lockbox and Mortgage Departments
Express Employment Professionals
01.2012 - 03.2013
- Prepared mortgage files for booking into servicing system
- Assignment with Sovereign Bank – Consumer Loan Servicing Department
- Processed commercial, consumer, mortgage, leasing, and commercial real estate payments
- Responsible for data entry of payments into processing software.
Call Center Representative
Express Employment Professionals
01.2012 - 03.2013
- Assignment with Sovereign Bank - Retail Support Department
- Responsible for answering incoming phone calls
- Provide support to branch team members.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
Receptionist
Gage Personnel
06.2009 - 11.2009
- Temporary receptionist position with Sun-Rich Foods
- Responsible for sending, sorting and receiving mail
- Implemented new filing system
- Operated multi-line telephone system to answer and direct high volume of calls.
Customer Sales and Service
Grosfillex, Inc.
01.2006 - 01.2009
- Responsible for West Coast and Mexican accounts
- Answered customer phone calls and freight quote requests
- Data entry for US, Canadian, Mexican and export orders.
Education
Bachelor of Arts in Advanced Professional Studies -
Alvernia University
Reading, PA05.2011
Skills
- Visitor and Customer Relations
- Equipment Troubleshooting
- Expense Reporting
- Call Management
- Problem Resolution
- Regulatory Compliance
Accomplishments
- Member of Alpha Sigma Lambda, the national continuing studies honor society.
- Member of Sigma Alpha Iota, International Music fraternity for women
Timeline
Santander Assist Line Agent II
Santander Bank, N.A.
03.2013 - 12.2023
Loan Processing – Lockbox and Mortgage Departments
Express Employment Professionals
01.2012 - 03.2013
Call Center Representative
Express Employment Professionals
01.2012 - 03.2013
Receptionist
Gage Personnel
06.2009 - 11.2009
Customer Sales and Service
Grosfillex, Inc.
01.2006 - 01.2009
Bachelor of Arts in Advanced Professional Studies -
Alvernia University
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