Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Candace Fenner

Fontana,CA

Summary

Self-motivated and reliable employee with strong experience in management and handling high-volume client needs. Highly organized, proactive and punctual with team-oriented mentality.

Overview

13
13
years of professional experience

Work History

Mortgage Loan Coordinator

America's Moneyline
Aliso Viejo, CA
07.2021 - 02.2022
  • Analyzed applicants' financial status, credit and property evaluation to determine feasibility of granting loan.
  • Executed loan origination process and ordered credit reports, appraisals and preliminary title reports.
  • Adhered to federal and state compliance guidelines relative to retail mortgage lending.
  • Obtained and compiled copies of loan applicants' credit histories, corporate financial statements and other financial information to update credit and loan files.
  • Reviewed loan agreements to verify completeness and accuracy according to applicable policies.
  • Listened carefully to customer complaints and swiftly resolved issues by taking appropriate action.

Mortgage Loan Processor

Loandepot
Foothill Ranch, CA
03.2021 - 07.2021
  • Maintained fast-paced schedule by consistently providing satisfactory processing turnaround times.
  • Obtained client business by building strong relations and delivering friendly and professional customer service.
  • Discussed loan needs and financial histories with clients and conveyed information regarding application processes.
  • Communicated with clients, junior processors, lending officers, underwriters, appraisal coordinators, and all third party companies via phone, text, and email to answer questions, request documentation, process transactions, and resolve issues.
  • Reviewed and verified borrower's income, employment, credit reports, property appraisals, mortgage statements, payoff demands, insurance policies, property tax documents, and supplemental information to prepare files for underwriting.
  • Completed closing process by collaborating with title companies, notaries, attorneys, and funders.

Merchandiser/Manager

Planet Beauty
Costa Mesa, CA
01.2016 - 02.2021
  • Capitalized on upselling opportunities for additional products and services to increase sales.
  • Completed various operational tasks such as inventory, placing orders, and running sales reports in order to track goals and determine employee performance levels.
  • Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
  • Organized appealing and engaging displays to capture customer interest and drive revenue growth.
  • Devised innovative plans to promote key products, including planning and preparing for in-store events.
  • Assisted with numerous new store openings as well as relocation of stores throughout California.

Server

Buffalo Wild Wings
Rancho Cucamonga, CA
09.2015 - 02.2016
  • Greeted customers, answered questions and recommended daily specials, alcoholic beverages and desserts to increase sales.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Requested photo identification from patrons ordering alcoholic beverages to verify legal age of consumption.
  • Completed opening and closing checklists including proper cleaning and sanitation.

Merchandise Manager/Beauty Advisor

Ulta Beauty
West Covina, CA
03.2013 - 08.2015
  • Delegated work to employees based on shift requirements, individual strengths and unique training.
  • Built and deepened productive and positive customer relationships with high-quality service and focus on gaining loyalty.
  • Addressed vendor and customer inquiries, including resolving complaints.
  • Updated store pricing, signage and merchandising based on current promotions.
  • Managed sales, reconciled cash and made bank deposits while performing store opening and closing duties.
  • Shared product knowledge with customers and made personal recommendations, which boosted upselling and cross-selling.

Host/To-Go Server/Server

Mimi's Cafe
Fontana, CA
01.2009 - 09.2012
  • Greeted guests and gathered information to seat groups or place on waitlist.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Prepared salads, appetizers and garnishes to assist kitchen staff.
  • Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.

Education

GED -

Fontana Adult School
Fontana, CA
05.2008

Vocational School - Criminal Justice

St. Johns River State College
Palatka, FL
12.2010

Skills

  • Detail-oriented
  • Excellent verbal and written communication skills
  • Microsoft Office,Excel, and POS proficiency
  • Customer service-focused

Additional Information

  • Arianna Pamperin (626)384-6798 (8 years)

Current Lending Officer at LoanDepot

  • Christina Rojas (909) 562-2744

Current Manager at Planet Beauty (6 years)

  • Ricky Lee (626) 251-8562

Previous employee at Ulta Beauty (9 years)

Timeline

Mortgage Loan Coordinator

America's Moneyline
07.2021 - 02.2022

Mortgage Loan Processor

Loandepot
03.2021 - 07.2021

Merchandiser/Manager

Planet Beauty
01.2016 - 02.2021

Server

Buffalo Wild Wings
09.2015 - 02.2016

Merchandise Manager/Beauty Advisor

Ulta Beauty
03.2013 - 08.2015

Host/To-Go Server/Server

Mimi's Cafe
01.2009 - 09.2012

GED -

Fontana Adult School

Vocational School - Criminal Justice

St. Johns River State College

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Candace Fenner