Candace Fink

• Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
• Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
• Led hiring, onboarding and training of new hires to fulfill business requirements.
• Established positive and effective communication among staff and organization leadership, reducing miscommunications, and missed deadlines.
• Analyzed and reported on key performance metrics to senior management.

• Assisted in recruiting, hiring and training of team members.
• Stayed up-to-date with industry trends and best practices to improve skills and organizational operations.
• Coordinated with General Manager in different operational issues and promotional activities.
• Taught employees how to collaborate on daily job tasks and achieve service targets.

• Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
• Established performance goals for employees and provided feedback on methods for reaching those milestones.
• Assisted in organizing and overseeing assignments to drive operational excellence.
• Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.

• Coordinated dispatching of 17 drivers to accomplish daily delivery and pickup requirements.
• Communicated with customers to provide pickup updates and resolution.
• Worked closely with customers to effectively resolve issues and complaints.
• Coordinated closely with other departments to facilitate smooth pickup and delivery.
• Handled incoming calls and emails from customers regarding issues with deliveries and pickups.
• Oversaw and enforced compliance with all safety regulations and DOT regulations.
• Monitored flow of paperwork and directed information to appropriate departments.

2012

Missouri- Tornados & Hail storm

Chicago, IL - Training

New Orleans- Hurricane Isaac

New Jersey- Hurricane Sandy

2013

New York/New Jersey- Hurricane Sandy

Philadelphia - Training

Michigan-Operations support

Mississippi- Operations support

Colorado- Flooding

2014

Dallas- SPEAR

Ohio- Operations support

Dallas-Influencer

2015-2016

Traveled to several yards giving operations support and training for the dispatch portal.

• Entered title and vehicle information into database.
• Audited and reviewed title documents for accuracy and compliance with state and federal regulations.
• Performed data entry and other administrative tasks to keep records and files organized and accurate.
• Utilized various online databases and public land records to verify ownership information.
• Developed and maintained relationships with title companies, lenders and other stakeholders to facilitate smooth transactions.
• Contacted Indiana Motor Vehicle Department to determine status of pending titles.

• Developed and implemented customer service policies and procedures.
• Monitored vehicle locations to coordinate timely arrivals.
• Assisted in resolving customer complaints and grievances.

• Clarified customer issues and determined root cause of problems to resolve product or service complaints.
• Met customer call guidelines for service levels, handle time and productivity.
• Collaborated with management to stay current on inventory levels, complete accurate orders, and resolve item issues.
• Participated in team meetings and training sessions to stay informed about product updates and changes.
• Updated account information to maintain customer records.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Cross-trained and backed up other customer service managers.
• Answered constant flow of customer calls with minimal wait times.
• Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
• Reduced process inconsistencies and effectively trained team members on best practices and protocols.
• Responded proactively and positively to rapid change.
• Maintained up-to-date knowledge of product and service changes.
• Developed customer service policies and procedures to meet and exceed industry service standards.