CANDACE M. GREEN
Glenn Heights,TX
Summary
Personable and dedicated Customer Service Representative with extensive experience in the Healthcare industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
16
16
years of professional experience
1
1
Certification
Work History
CSA III
UT Southwestern Medical Center
Dallas, TX
06.2022 - 01.2024
- Verified insurance for multiple types of appointments
- Quoted amounts due in a timely manner
- Obtained referrals from Primary Care Physicians
- Took responsibility for initiating authorizations for minor procedures
- Collaborated closely with management in training newly recruited personnel.
- Employed a proactive approach in carrying out assigned tasks, thereby facilitating smooth induction for new employees.
Assistant Office Coordinator
Dallas Vein Specialists
Dallas, TX
03.2022 - 05.2022
- Managed the daily operations of a private practice medical office, including opening and closing procedures.
- Coordinated scheduling of patient appointments for in-office consultations and surgical procedures
- Managed the initiation of authorizations for minor surgical procedures performed on-site
- Managed inventory and procurement of supplies, ensuring timely payment of bills and maintaining clinic cleanliness through light maintenance tasks.
Intake Representative
Kabafusion Home Infusion
Addison, TX
10.2021 - 02.2022
- Managed intake requests for home infusion services with a track record of 98% accuracy rate.
- Provide exceptional customer service to patients and healthcare providers, resulting in a 95% customer satisfaction rating
- Manage patient inquiries and concerns via phone, email, and in-person, resolving issues promptly and effectively
- Collaborate with clinical staff to ensure accurate documentation and timely delivery of services
- Conduct insurance verification and obtained authorizations, contributing to a 20% increase in reimbursement rates
- Assist in the implementation of process improvements, resulting in a 30% reduction in intake processing time.
Customer Service Representative
Frontline Source Group
Dallas, TX
07.2020 - 09.2021
- Assisted healthcare providers with patient care maintaining a patient satisfaction rating of 95%
- Assisted in the coordination of patient referrals and follow-up care, resulting in a 20% increase in referral compliance
- Collaborated with insurance companies to verify patient coverage and obtain authorizations, leading to a 15% increase in claims approval rate
Customer Service Representative II
UT Southwestern Medical Center
Dallas, TX
11.2007 - 07.2019
- Worked in the Otolaryngology Dept as a radiology scheduler and insurance verification specialist
- Insurance Authorization Specialist for the in-patient/out-patient surgeries in Otolaryngology
- Was instrumental in forming a new department called Central Registration that streamlined the office visits for office visits and minor procedures
- Insurance Verification Specialist for traditional and interventional radiology
Education
BBA - Business Administration And Management
Northwood University
Cedar Hill, TX12.2010
Skills
- Patient care
- Patient satisfaction
- Coordination of patient referrals
- Follow-up care
- Referral compliance
- Collaboration with insurance companies
- Verification of patient coverage
- Obtaining authorizations
- Claims approval
Certification
Certified Healthcare Access Associate (CHAA), National Association of Healthcare Access Certifications, 04/01/23
Timeline
CSA III
UT Southwestern Medical Center
06.2022 - 01.2024
Assistant Office Coordinator
Dallas Vein Specialists
03.2022 - 05.2022
Intake Representative
Kabafusion Home Infusion
10.2021 - 02.2022
Customer Service Representative
Frontline Source Group
07.2020 - 09.2021
Customer Service Representative II
UT Southwestern Medical Center
11.2007 - 07.2019
BBA - Business Administration And Management
Northwood University