Marvin Jones Jr.

• Provided customer service to Service Members regarding medical services, ensuring clarity and understanding of available options.
• Provided exceptional service to customers by actively listening to their needs and offering personalized solutions.
• Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
• Built strong relationships with customers by consistently delivering outstanding service and follow-up support.
• Investigated issues with management to identify trends and recommend improvements in service processes.
• Interface with operational departments to ensure customer requirements are met
• Collect, analyze and summarize client data in support of continuous improvement

Excellent customer service skills

• Ability to communicate complex or technical information
• Strong knowledge of MS Office and ability to learn new software quickly
• Ability to work in a fast-paced environment and adapt to change
• Strong organization and planning skills
• Self-motivated and able to work independently
• Knowledge of nursing and medical practices and procedures
• COMPETENCIES:

• Improved site efficiency by implementing streamlined processes and procedures.
• Resolved work issues and team conflicts, facilitating progress on complex projects.
• Maintained detailed records of project progress, allowing for accurate forecasting of future needs.
• Collaborated with other Site Leads to share best practices and improve overall company performance.
• Coordinated workflow based on stat, schedule, or outpatient needs.
• Complied with safety procedures and monitored team members for adherence to safety protocols on job sites.
• Enforced infection control and sharps disposal procedures to protect patients, co-workers and self.
• Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
• Prepared and packaged specimens for courier transport.
• Verified quality of specimens by centrifuging specimens for logistics courier to pickup.
• Conducted various blood tests and updated results into paper and electronic charts.
• Observed patient for unusual reactions or events to take appropriate action under established guidelines.
• Counseled patients to ease fears, explain procedures and enhance cooperation during blood draws.
• Streamlined processes and procedures, enhancing site efficiency.
• Maintained detailed records of project progress to enable accurate forecasting of future needs.
• Oversaw project timelines to ensure all tasks were completed according to schedule., ensuring successful completion within budget and on schedule.
• Maintained fully-stocked phlebotomy cart, carrier and station.

• Co-created annual budget and submitted it to city council for review and approval.
• Researched issues, wrote reports and presented findings to city council.
• Oversaw daily operations to maximize testing output and minimize patient processing times.
• Managed local marketing efforts to enhance awareness of site operations and drive increased testing numbers.
• Developed testing site by sourcing site location, staffing team and managing day-to-day operations.
• Led and motivated 20 employees through supervision and training to improve operational performance.
• Implemented training programs tailored to employee needs, boosting skills development and overall workforce efficiency.
• Mediated conflicts between team members to foster a collaborative work environment.
• Communicated with patients with compassion while keeping medical information private.
• Sanitized work area and sterilized equipment and instruments to comply with protocols.
• Screened employees and visitors using specific protocol and non-contact infrared thermometers.
• Distributed COVID-19 FAQ and educational material with daily status updates to increase awareness.
• Donned and doffed personal protective equipment per company protocol to reduce spread of virus.
• Offered protective masks and face shields to guests.
• Assessed workplace locations to guarantee accommodations met needs of clients with handicaps or disabilities.
• Scheduled and accompanied clients to medical appointments.
• Inspected and tested equipment regularly to verify proper functioning for treatment needs.
• Adhered to industry best practices, safety protocols and company policies.
• Maintained compliance with HIPAA protocols to safeguard patient privacy.
• Worked outdoors in extreme cold or heat to screen incoming visitors for COVID-19 symptoms.
• Communicated professionally to explain COVID-19 screening procedures to staff members and visitors.
• Co-created annual budget with city council submission to ensure alignment with community needs.
• Recruited and trained new staff members to administer and process tests quickly while maintaining organized databases.