Denise Rankin

• Enhanced customer satisfaction by promptly addressing inquiries and resolving customer concerns.
• Increased sales through effective product recommendations and upselling techniques.
• Provided exceptional service to customers by actively listening to their needs and offering personalized solutions.
• Follow all policy and procedures. Adapt promptly to all changes.
• Handled cash transactions accurately while adhering to company security protocols for loss prevention measures.

Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

• Assist with associate audits, balance main vault, order money and prepare shipment to stay in compliance.

• Managed high-volume transactions during peak hours while maintaining attention to detail.
• Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
• Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
• Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
• Processed customer transactions promptly, minimizing wait times.
• Provided customer records, account statements, and sales of monetary instruments.
• Adhered to all policy and procedures to safeguard company assets.

Assist store manager with maintaining high percentage of occupancy.

• Audit and order store supplies
• Lease units to perspective customers.
• Prepare and follow state guidelines for unit auctions.
• Collection calls for outstanding payments.
• Payments and daily deposits to bank.
• Maintain the property to enhance the value and experience for the client.

Accomplished multiple tasks within established timeframes.

• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Monthly reports to monitor the percentage growth year over year.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Trained staff regarding sales to increase revenue and retain customer satisfaction, product knowledge, and policy and procedures.