Mariaelena Palomera
Winnemucca,NV
Summary
Dedicated Professional with 6+ years of experience in workflow planning and customer service. Delivered exceptional support that maximized customer satisfaction and resolved issues efficiently. Contributed to revenue growth through effective sales promotion and retention of product and service knowledge.
Overview
17
17
years of professional experience
Work History
CSA III
Nevada State Bank
Winnemucca
10.2021 - 05.2026
- Resolved customer complaints efficiently to maintain satisfaction and loyalty.
- Provided information on bank products and services to enhance customer experience.
- Assisted customers with account inquiries and transaction processing.
- Educated clients on online banking tools and mobile app features.
- Trained new associates on customer service protocols and best practices.
- Engaged in continuous learning about banking regulations and industry updates.
- Welcomed customers at entrance and identified their needs.
Marketing manager
Walmart
Winnemucca, USA
10.2014 - 12.2020
- Resolved customer complaints to enhance satisfaction and loyalty.
- Determined price schedules and discount rates to optimize sales strategy.
- Monitored customer preferences to guide targeted sales efforts.
- Managed a team experiences in bakery, deli, produces, meats apparel stocking and unloading trucks, inventory.
Manager
Mcdonalds
Winnemucca, USA
06.2009 - 04.2014
- Ensured compliance with health and fire regulations for food preparation, serving, and building maintenance in lodging and dining facilities.
- Coordinate assignments of cooking personnel to ensure economical use of food and timely preparation.
- Count cash accurately and prepare bank deposits for daily transactions.
- Resolved complaints related to food quality, service, and accommodations to enhance guest satisfaction.
- Coordinated cooking personnel assignments to optimize food utilization and ensure timely meal preparation.
Education
High School Diploma -
LOWRY HIGH SCHOOL
Winnemucca, NVSkills
- Account management
- Customer onboarding
- Transaction processing
- Complaint resolution
- Process improvement
- Team leadership
- Team collaboration
- Conflict resolution
- Adaptability to change
Timeline
CSA III
Nevada State Bank
10.2021 - 05.2026
Marketing manager
Walmart
10.2014 - 12.2020
Manager
Mcdonalds
06.2009 - 04.2014
High School Diploma -
LOWRY HIGH SCHOOL