Candace Gun
Hoover,AL
Summary
Result-driven office professional with a proven track record of in the insurance industry promoting insurance products and policy upgrades. Consistently surpassing targets for customer acquisition, retention, and growth. A dedicated and organized individual with exceptional customer service and time management skills. Proficient in troubleshooting problems and providing effective solutions. Highly skilled in verbal and written communication, fostering positive relationships, and consistently exceeding goals. Known for reliability, ethical conduct, and a detail-oriented approach. Eager to tackle challenges, utilizing problem-solving and task-prioritization skills to contribute to team success. Seeking opportunities to expand skills and drive company achievement.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Certified Insurance Specialist
Young America Insurance
10.2023 - Current
- Developed new policy quotes and explained requirements and limits to potential policyholders.
- Enhanced customer satisfaction by addressing insurance-related inquiries and resolving issues promptly.
- Streamlined policy management by regularly updating client information and tracking policy changes.
- Reduced claims processing time by effectively collaborating with adjusters, claimants, and internal departments.
- Increased sales revenue with persuasive presentations of insurance products tailored to clients'' needs.
- Strengthened client relationships through consistent follow-ups, ensuring timely renewals and retention.
- Contacted policyholders and modified plans to reflect changing requirements and preferences.
- Cross-checked and met policy requirements to fast-track request processing. -Set up clients with new policies, calculated premiums, and established payment methods.
- Delivered superior customer service by explaining insurance products, suggesting policy updates, and guiding the sales process to address customer needs.
Insurance Claims Specialist
State Farm
06.2021 - 10.2023
- Enhanced customer satisfaction by efficiently managing insurance claims processes and providing timely resolutions.
- Boosted company reputation by delivering exceptional customer service during claim investigations and settlements.
- Reduced fraudulent claims by conducting thorough investigations and collaborating with law enforcement agencies when necessary.
- Increased productivity by streamlining claim processing procedures and implementing time-saving technologies.
- Expedited claim resolutions through effective negotiation with clients, adjusters, and other stakeholders involved in the process.
- Strengthened client relationships by providing clear communication throughout the claims process, ensuring all parties were well-informed of progress and outcomes.
- Maintained compliance with industry regulations and standards by staying current on relevant laws, policies, and best practices for handling insurance claims.
Education
High School Diploma -
Hoover High School
Hoover, AL05.2013
Skills
- Reporting Abilities
- Documentation Abilities
- Reporting Skills
- Documentation Skills
- Account Management
- Product Knowledge
- Analytical Thinking
- Risk Assessment
Certification
- Licensed Insurance Sales Certification in Alabama
Additional Information
Mother of three with a passion for exploration of continual improvement in life and business
Timeline
Certified Insurance Specialist
Young America Insurance
10.2023 - Current
Insurance Claims Specialist
State Farm
06.2021 - 10.2023
High School Diploma -
Hoover High School
- Licensed Insurance Sales Certification in Alabama
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