Candace Harris

Administrative & Front Office Duties:

• Warmly greet and assist residents, families, and visitors upon arrival.

• Professionally answer and direct incoming calls to appropriate departments or individuals.

• Respond to general inquiries and provide information about community services and operations.

• Coordinate transportation and appointment scheduling for residents.

• Manage incoming and outgoing mail, packages, and deliveries.

• Perform general office duties, including filing, data entry, transcription, and recordkeeping.

• Order and track Durable Medical Equipment (DME) and assist with pharmacy communication and EMAR updates.

Staffing & Human Resources Support:

• Create and maintain staff schedules to ensure adequate coverage and alignment with resident care needs and budgetary goals.

• Coordinate and support new hire onboarding, including orientation logistics.

• Maintain accurate time and attendance records for all staff.

• Serve in the on-call rotation for staffing coordination and emergent scheduling issues.

• Act as a mentor to new team members, providing guidance and support during their first 90 days.

Resident Care Coordination:

• Participate in resident care meetings and interdisciplinary discussions.

• Maintain accurate and up-to-date resident records in compliance with company policies and regulatory standards.

• Review and implement Individual Service Plans (ISP) and promptly report any changes in resident condition.

• Assist with hospitalization records and readmission processes.

• Provide direct care support to residents as needed.

• Ensure safety, privacy, and dignity of residents at all times.

Other Duties:

• Monitor and manage inventory of medical and office supplies.

• Participate in emergency response and follow established protocols.

• Attend required staff meetings, trainings, and continuing education as mandated.

• Maintain strict confidentiality regarding residents, staff, and community operations.

• Uphold the mission, vision, and values of Platinum Communities through professional conduct and compassionate service.

• Perform additional duties as assigned.

• Schedule and coordinate non-emergency medical transportation (NEMT) for members.
• Arrange rides with transportation providers based on appointment times and member needs.
• Confirm pickup and drop-off locations, times, and special requirements.
• Handle changes, cancellations, delays, and urgent transportation requests.
• Communicate with members, drivers, transportation companies, healthcare facilities, and internal teams.
• Enter and update trip information accurately in scheduling/computer systems.
• Monitor scheduled trips and help resolve transportation problems.
• Follow company procedures, Medicaid/healthcare transportation requirements, and privacy rules.
• Provide professional customer service, often by phone.
• Maintain accurate records and meet productivity/quality standards.

Administrative & Front Office Duties:

• Warmly greet and assist residents, families, and visitors upon arrival.

• Professionally answer and direct incoming calls to appropriate departments or individuals.

• Respond to general inquiries and provide information about community services and operations.

• Coordinate transportation and appointment scheduling for residents.

• Manage incoming and outgoing mail, packages, and deliveries.

• Perform general office duties, including filing, data entry, transcription, and recordkeeping.

• Order and track Durable Medical Equipment (DME) and assist with pharmacy communication and EMAR updates.

Staffing & Human Resources Support:

• Create and maintain staff schedules to ensure adequate coverage and alignment with resident care needs and budgetary goals.

• Coordinate and support new hire onboarding, including orientation logistics.

• Maintain accurate time and attendance records for all staff.

• Serve in the on-call rotation for staffing coordination and emergent scheduling issues.

• Act as a mentor to new team members, providing guidance and support during their first 90 days.

Resident Care Coordination:

• Participate in resident care meetings and interdisciplinary discussions.

• Maintain accurate and up-to-date resident records in compliance with company policies and regulatory standards.

• Review and implement Individual Service Plans (ISP) and promptly report any changes in resident condition.

• Assist with hospitalization records and readmission processes.

• Provide direct care support to residents as needed.

• Ensure safety, privacy, and dignity of residents at all times.

Other Duties:

• Monitor and manage inventory of medical and office supplies.

• Participate in emergency response and follow established protocols.

• Attend required staff meetings, trainings, and continuing education as mandated.

• Maintain strict confidentiality regarding residents, staff, and community operations.

• Uphold the mission, vision, and values of Platinum Communities through professional conduct and compassionate service.

• Perform additional duties as assigned.

• Supervise and support front desk agents during daily operations.
• Oversee guest check-in and check-out and ensure a smooth guest experience.
• Handle guest questions, complaints, special requests, and service issues professionally.
• Train, coach, and assist front desk employees.
• Create or manage front desk staff schedules and shift assignments.
• Monitor room availability, reservations, cancellations, and guest accounts.
• Coordinate with housekeeping and maintenance regarding room status and guest needs.
• Process payments, deposits, refunds, and other front-office transactions accurately.
• Maintain accurate records and follow hotel policies and procedures.
• Assist with night audit or other front-office duties when needed.
• Resolve billing discrepancies and other guest-account issues.
• Maintain security, confidentiality, and compliance with hotel standards.
• Support the Front Office Manager and step in to manage the desk when necessary.
• Help ensure the hotel lobby and front-desk area remain professional and welcoming.