Candace Johnson
Seattle,WA
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Admin Assistant
Kaiser Permanente
09.2023 - 11.2023
- Maintained up-to-date knowledge of industry best practices and office software updates to maximize efficiency in administrative tasks.
- Developed comprehensive reports for management by collecting data from various sources, analyzing trends, and presenting actionable insights.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Assisted development and implementation of new administrative procedures.
Operations Clinical Coordinator (Call Center)
Maximus
11.2022 - 06.2023
- Coordinated, monitored, assigned, and documented patient and clinical care activities.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Built strong relationships with patients and families for optimized care satisfaction.
- Presented feedback on current and new procedures at weekly clinical meetings.
- Entered data into electronic medical records and manipulated data to coordinate both patient and provider schedules in multiple computer systems.
- Notified patients and providers of impending schedules, changes in schedules and pertinent preparation for tests and exams through face-to-face, telephone and electronic means.
- Interviewed patients to ascertain needs for interactions with providers, diagnostic departments, treatment modalities and ancillary services.
Medical Disability Examiner (Call Center)
Kaiser Permanente
03.2020 - 01.2021
- Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents
- Communicated verification and authorization status updates with Billing department to facilitate decision-making for patient admissions and insurance coverage.
- Supported new members by facilitating connections with established participants and smooth integration into activities.
- Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.
- Reviewed and requested medical records, military personnel records and service verification records to determine eligibility status.
- Analyzed claims to determine percentage of disability, permanent and total disability and entitlement to compensation.
Billing Analyst
Therapeutic Health Services, THS
02.2012 - 03.2020
- Provided excellent customer service, developing and maintaining client relationships
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
- Verified accuracy of accounts payable payments, resulting in 38% reduction in payment errors and check reissues.
- Performed effectively with medical payers such as Medicare, Medicaid, commercial insurances to obtain timely and accurate payments.
- Processed billing calls and answered questions from patients and third-party carriers.
- Utilized various software programs to process customer payments.
Education
High School Diploma -
Cleveland High School Stem
Seattle, WAAssociate of Applied Science - Medical Insurance Coding
Renton Technical College
Renton, WA09.2025
Skills
- EPIC systems
- HIPAA Compliance
- Unit-Based Shared Governance
- Managing Patient Cases
- Operations Support
- Patient Records Administration
- Assessments and Qualifications
- Multi-Line Phone Systems
- Charting and Clinical Documentation
- IDX Systems
- CRM Software Expert
- Microsoft Office
Certification
CPC (Certified Professional Coder)
CEMC (Certified Evaluation and Management Coder)
Timeline
Admin Assistant
Kaiser Permanente
09.2023 - 11.2023
Operations Clinical Coordinator (Call Center)
Maximus
11.2022 - 06.2023
Medical Disability Examiner (Call Center)
Kaiser Permanente
03.2020 - 01.2021
Billing Analyst
Therapeutic Health Services, THS
02.2012 - 03.2020
High School Diploma -
Cleveland High School Stem
Associate of Applied Science - Medical Insurance Coding
Renton Technical College
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