MAHMOOD AHMAD

Managed clinic endpoints and asset records in secure databases, supporting accurate inventory tracking and

security compliance.

• Provided hands-on hardware and software troubleshooting across the clinic, reducing downtime and improving

day-to-day operations.

• Used HelpDesk, Citrix, Epic, and SQL-based systems to support device management, retrieve information, and

resolve technical issues.

• Supported basic network administration by configuring VLANs, troubleshooting connectivity, and helping deploy

secure devices.

• Streamlined organization of files, spreadsheets, and reports to enhance data accessibility for team operations.
• Collaborated with team members to identify data issues and implement practical solutions.
• Organized files, spreadsheets, and reports to improve data accessibility and support team operations.
• Shadowed team members to observe workflows and develop technical troubleshooting skills.

• Achieved top sales performance, generating over $250K in quarterly revenue.
• Resolved technical issues for 50+ customers weekly, increasing customer satisfaction scores by 30%.
• Advised customers on product selection using needs-based recommendations and brand knowledge.