Summary
Overview
Work History
Education
Timeline
Generic

Candace Jordan

Atlanta,GA

Summary

EHR/EMR specialist versed in instructional design and Project Management. Highly skilled analyst offering vast knowledge of center solution software/Training.

Overview

3
3
years of professional experience

Work History

Athena Support Analyst

(independent Contractor)
03.2024 - Current
  • Provided on-site Front Desk Support during critical Go-Live periods, addressing any issues that arose and maintaining system functionality.
  • Assited whith creation of Front desk day-to-day workflows for each end-user. Implementing improvements based on real time data/feedback from end-users and stakeholders.
  • Provided guidance on the check in and out process. Including the set up process of scanners and Athena Fax. Along with Portal Registrations workflow
  • Worked with Front desk staff on Athena capture/along with saving/creating charges
  • Supported change management efforts through collaboration with department leaders on effective communication strategies surrounding the new Athena roll-out.
  • Maintained detailed logs of all reported issues, resolutions, and follow-up actions taken during the Go-Live support period.
  • Increased user adoption rates by delivering comprehensive training sessions on Athena features and functionalities.
  • Reduced error rates by identifying common issues and implementing preventive measures within the Athena EHR system.

Athena Jr Project Manager

The Practice (2 Women Ob Clinic)
01.2023 - 01.2024
  • Safeguarded patient privacy through diligent enforcement of HIPAA regulations within all aspects of electronic health record management processes.
  • Facilitated smooth transitions during system upgrades by offering extensive support and guidance to users.
  • Empowered users to leverage advanced Athena EHR functionalities by staying current on new features, updates, and industry trends.
  • Continually refined training methodologies based on evolving user needs, ensuring consistently high levels of satisfaction and efficacy among learners./updated Training materials as needed.
  • Optimized workflow efficiencies by customizing Athena EHR configurations according to department-specific requirements.
  • Reduced error rates by identifying common issues and implementing preventive measures within the Athena EHR system.

Epic ATE Support Specialist

Independent Consultant (10 Clinics )
02.2021 - 02.2023
  • Assisted in the development of standardized protocols for documenting encounters within the EPIC EHR.
  • Provided Cadence end-user support via the command center phones.
  • Supported workflow validation while doing end-user just in time training.
  • worked with Physicians on notes(History/Phyiscal) and macros/providing how-to-guide for creating ordersets and customized orders.
  • Enhanced patient care by providing comprehensive Epic Ambulatory support and troubleshooting.
  • Streamlined clinic workflows through the development and implementation of customized templates and documentation tools.
  • Partnered with quality improvement teams to monitor performance metrics within the Epic Ambulatory application.

Education

Bachelor of Arts - Communications

Western Governors University
Salt Lake City, UT

Timeline

Athena Support Analyst

(independent Contractor)
03.2024 - Current

Athena Jr Project Manager

The Practice (2 Women Ob Clinic)
01.2023 - 01.2024

Epic ATE Support Specialist

Independent Consultant (10 Clinics )
02.2021 - 02.2023

Bachelor of Arts - Communications

Western Governors University

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Candace Jordan