Candace Logan
Douglasville,Ga
Overview
13
13
years of professional experience
Work History
Representative
Home Depot
Clarkston, GA
07.2020 - 02.2021
- Provided customer service by answering product and service related questions.
- Assisted customers with order placement, returns, exchanges, and refunds.
- Answered customer inquiries promptly and professionally.
- Conducted market research to better understand customer needs and preferences.
- Consistently met daily performance goals set by management team members.
- Established positive relationships with customers through effective communication techniques.
- Educated customers on product features and benefits to ensure they had an excellent shopping experience.
- Performed administrative tasks such as filing documents and updating records.
- Answered phone calls and directed them to appropriate personnel.
Representative
Comcast
Clarkston, GA
10.2018 - 11.2020
- Assisted customers with order placement, returns, exchanges, and refunds.
- Provided customer service by answering product and service related questions.
- Conducted market research to better understand customer needs and preferences.
- Answered customer inquiries promptly and professionally.
- Consistently met daily performance goals set by management team members.
- Established positive relationships with customers through effective communication techniques.
- Escalated unresolved issues to appropriate departments for further investigation.
- Collaborated with colleagues in other departments to ensure that all customer needs were met effectively.
- Performed administrative tasks such as filing documents and updating records.
- Assisted co-workers during busy periods or whenever needed in order to provide excellent customer service.
- Participated in training sessions designed to improve overall job performance.
- Established relationships with existing customers to promote new product or service opportunities.
Sales Associate
Tires Plus Automotive
Lithonia, GA
05.2017 - 03.2018
- Restocked shelves as needed to ensure sufficient inventory levels.
- Maintained cleanliness of store environment including floors, windows, displays.
- Upsold additional items based on customer interests and needs.
- Organized stockroom shelves according to size, color or style.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Handled customer complaints in a professional manner.
- Attended weekly team meetings to review performance goals and objectives.
- Assisted customers with product selection, sizing and styling.
- Greeted customers and provided exceptional customer service.
Jeweler
Jarden
Lithonia, GA
09.2015 - 04.2017
- Inspected jewelry items for quality assurance purposes.
- Performed repairs on jewelry items such as sizing rings and replacing stones.
- Polished and cleaned existing jewelry pieces to restore their original luster.
- Engraved names, dates or messages onto rings and other items of jewelry.
- Inspected and documented work entering shop to note chipped stones and cracks.
Seafood Lead
Kroger
Stone Mountain, GA
03.2008 - 07.2015
- Ensured that all shelves were properly stocked according to company standards.
- Ordered seafood products from vendors in accordance with the store's purchasing policies.
- Provided exceptional customer service by responding promptly to customer inquiries and complaints.
- Performed routine maintenance tasks such as cleaning equipment and floors as required.
- Placed proper signage on products to display pricing, description, code dating and COOL information.
- Cut, wrapped, weighed and tared seafood department products.
- Worked safely and efficiently when handling seafood products.
- Took apart equipment to rinse, clean and sanitize components.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Answered store and merchandise questions and led customers to wanted items.
Education
High School Diploma -
Stone Mountain High School
Stone Mountain, GA05-2007
Skills
- Customer Support
- Market Research
- Records Management
- Account Servicing
- Client Relationship Building
Timeline
Representative
Home Depot
07.2020 - 02.2021
Representative
Comcast
10.2018 - 11.2020
Sales Associate
Tires Plus Automotive
05.2017 - 03.2018
Jeweler
Jarden
09.2015 - 04.2017
Seafood Lead
Kroger
03.2008 - 07.2015
High School Diploma -
Stone Mountain High School