Summary
Overview
Work History
Education
Skills
Accomplishments
Small Business Owner / Chandler
Timeline
Generic

CANDACE MASS

Council Bluffs,IA

Summary

  • Diligent and hard-working candidate ready to contribute solid effort as team member. Thorough and highly organized with excellent communication skills. Reliable worker with strong work ethic.
  • Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
  • Skilled individual with thorough understanding of eyewear, lenses and ophthalmic products. Assesses individual customer preferences to deliver optimal solutions. Exceeds service expectations by cultivating meaningful individual relationships and passionately addressing customer concerns.

Overview

17
17
years of professional experience

Work History

Radio Account Executive

Walnut Media
06.2023 - 10.2023
  • Increased advertising revenue by identifying and targeting new business opportunities within the local market.
  • Developed long-term client relationships through consistent communication, understanding clients'' needs, and providing tailored advertising solutions.
  • Boosted station''s brand awareness with creative promotional events and campaigns in collaboration with other departments.
  • Generated new leads and maintained a strong pipeline of prospective clients to achieve sales goals consistently.
  • Negotiated favorable contracts for both the radio station and clients, ensuring maximum value for all parties involved.
  • Collaborated with creative teams to develop engaging advertisements that aligned with clients'' objectives and resonated with target audiences.
  • Managed multiple accounts simultaneously while ensuring timely execution of campaigns and meeting performance metrics.
  • Strengthened relationships with both local and national clients by offering exceptional customer service, regular updates on campaign progress, and prompt resolution of any issues.
  • Developed sales leads and uncovered new business opportunities through prospecting and cold calling.
  • Used cold calling to reach out to local business owners needing new advertising products and services.

Lead Optician

Bellevue Optical / Fixations Eyewear
04.2016 - 05.2023
  • Enhanced customer satisfaction by providing personalized optical solutions and exceptional service.
  • Streamlined the process for eyewear selection, ensuring a smooth and efficient experience for clients.
  • Collaborated with fellow opticians to develop strategies for reaching sales targets and improving overall team performance.
  • Managed inventory effectively, maintaining optimal stock levels and reducing unnecessary expenses.
  • Built long-lasting relationships with clients through attentive follow-up care and ongoing communication regarding their eyewear needs.
  • Mentored junior opticians, fostering professional growth and development within the team.
  • Developed customized solutions for patients with unique vision challenges, increasing access to high-quality optical care within the community.
  • Acted as a liaison between ophthalmologists and clients, facilitating clear communication regarding treatment plans and any necessary follow-up appointments.
  • Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.
  • Filed claims with vision and medical insurance companies to garner payment for optical services.
  • Maintained safe, clean and organized environment to increase patient comfort.
  • Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
  • Operated lensometers to orient and mark uncut lenses for eyeglasses.

Assistant Office Manager

Dental Designs
06.2015 - 10.2015
  • Streamlined office procedures by implementing efficient filing systems and managing schedules.
  • Enhanced team productivity with strong leadership, training, and support for all staff members.
  • Managed daily operations, ensuring timely completion of tasks and maintaining a well-organized work environment.
  • Served as liaison between management and staff, effectively resolving conflicts and fostering positive relationships.
  • Maintained inventory of office supplies, proactively restocking materials when needed to minimize downtime due to shortages.
  • Handled sensitive information with discretion by adhering to confidentiality protocols at all times.
  • Supported the Office Manager with various tasks such as preparing reports or presentations for executive-level meetings.
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
  • Managed office operations while scheduling appointments for department managers.
  • Created, maintained and updated filing systems for paper and electronic documents.
  • Maintained computer and physical filing systems.

RCA (Rural Carrier Associate)

Untied States Postal Service
03.2007 - 04.2015
  • Improved customer satisfaction by consistently delivering mail accurately and on time.
  • Enhanced operational efficiency by sorting and organizing mail for efficient delivery routes.
  • Promoted a positive work environment, assisting fellow carriers with challenging routes when needed.
  • Ensured timely delivery of priority packages, adhering to strict deadlines and quality standards.
  • Streamlined mail distribution processes by implementing effective organizational techniques for quicker sorting.
  • Maintained accurate records of deliveries, undeliverable items, and forwarding addresses for seamless operations.
  • Secured and properly stored packages for delivery to eliminate damage risks.
  • Distributed items on time and to correct locations for punctual, professional mail services.
  • Organized mail ahead of delivery runs for correct routing.
  • Signed and received mail with signature requirements upon delivery and loading.
  • Delivered mail and packages to customers on prescribed route while processing check submissions, money orders, and stamp purchases in field.

Education

No Degree - Liberal Arts And General Studies

Iowa Western Community College
Council Bluffs, IA
09.1998

High School Diploma -

Glenwood High School
Glenwood, IA
05.1998

Skills

    • Multitasking
    • Decision making
    • Creative thinking
    • Active listening
    • Analytical skills
    • Problem solving
    • Goal setting
    • Staff Management
      • Project Coordination
      • Data Entry
      • Tech-Savvy
      • Data Collection
      • Paperwork Processing
      • Key Holder Experience
      • Account Management
      • Staff Training

Accomplishments

  • Co-owner and founder of Wetworks SFX Studios in Omaha, NE.
  • Supplied independent film makers with all special effects needs.
  • Project manager for 2 short films
  • SFX on numerous short and full length films that have been apart of many film festivals around the world.
  • Feature makeup artist of Omaha RAW

Small Business Owner / Chandler

Create and sell candles through wholesale accounts, retail stores, and online, using techniques including: molding, dipping, pouring, dipping, and candle making .

Provisional patent holder to a unique line of product.

Timeline

Radio Account Executive

Walnut Media
06.2023 - 10.2023

Lead Optician

Bellevue Optical / Fixations Eyewear
04.2016 - 05.2023

Assistant Office Manager

Dental Designs
06.2015 - 10.2015

RCA (Rural Carrier Associate)

Untied States Postal Service
03.2007 - 04.2015

No Degree - Liberal Arts And General Studies

Iowa Western Community College

High School Diploma -

Glenwood High School

Similar Profiles

CREATE PROFILE
CANDACE MASS