Candace Miller
Shelby Twp, MI
Summary
To work in a company with an effective environment, conductive for success, intellectual growth, career advancement, to achieve a position that would offer job satisfaction and channels for application of knowledge gain.
Overview
8
8
years of professional experience
Work History
Insurance Sales and Service Agent
The Auto Club Group-AAA
02.2022 - Current
- Provided service to internal and external customers in a customer-focused high-volume, fast-paced call center environment
- Provided price quotes on all insurance products and discounts to complete the sale
- Rewrote and reinstated insurance policies according to underwriting and business rules.
- Corresponded to inquiries from sales reps, insureds, and mortgage companies, regarding ratings, premiums, billing problems, and cancellations.
- Obtain, verify payments and other types of information Provided efficient processing of customer policies, endorsements, status and coverage changes.
- Assisted other Customer Interaction Centers (e.g., Emergency Road Service, Claims, Membership, Travel, etc.) in servicing members and/or customers when necessary to ensure quality service goals were met.
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
- Worked with coworkers to complete tasks.
- Participated in ongoing training to enhance own job skills and knowledge.
- Troubleshot minor problems and reported larger technical issues.
- Utilized problem-solving abilities to troubleshoot customer issues promptly and professionally.
Insurance Sales Agent
State Farm
08.2021 - 02.2022
- Obtained P&C and L&H state licenses
- Providing Customer Service, answering questions and taking payments
- Implementing effective sales strategies
- Providing quotes, applications, endorsements, binders, and renewals to existing clients and potential new clients on products that best suits their needs
- Performing services tasks and assisting in claims
- Demonstrated excellent customer service skills when dealing with client inquiries.
- Communicated product features, advantages, and benefits to customers.
- Developed and maintained relationships with customers to ensure repeat business.
- Negotiated contracts and prices with clients to exceed sales goals.
Mortgage Loan Support Specialist
Flagstar Corporate Headquarters
01.2021 - 05.2021
- Received and verified mortgages, final title policies and recorded assignments to ensure all loans are either originates or purchases, has the proper documentation
- Ensures all receipts are documented in the DMS system and documents are prepped with appropriated header sheet
- Ensuring documents are present prior to scanning to be imaged
- Ensuring compliance with applicable federal, state and local laws
- Indexing all documents Validation of original vs
- Documentation copies and reporting to closing agents and clients.
- Maximized positive outcomes through effective issue resolution techniques.
- Monitored system performance to ensure optimal operations in accordance with established standards.
Quality Inspector
Ground Effects Inc.
09.2020 - 01.2021
- Received and verified mortgages, final title policies and recorded assignments to ensure all loans are either originates or purchases, has the proper documentation
- Ensures all receipts are documented in the DMS system and documents are prepped with appropriated header sheet
- Ensuring documents are present prior to scanning to be imaged
- Ensuring compliance with applicable federal, state and local laws
- Indexing all documents Validation of original vs
- Documentation copies and reporting to closing agents and clients.
- Maximized positive outcomes through effective issue resolution techniques.
- Monitored system performance to ensure optimal operations in accordance with established standards.
DATA ENTRY/Mail Clerk
Aerotek
07.2019 - 03.2020
- Maintained accuracy on clients claim payment by assessing clients account documents for errors according to standard practices
- Processed and sorted mailings
- Ensured claims payment are corrected and mailed in a timely manner
- Guaranteed 100% client’s confidence and satisfaction by the company confidentiality policies and procedures regarding their sensitive information
- Overseen 2 clerk’s daily reports and mailings to ensure accuracy
- Processed UPS, FEDEX, and CERIFIED MAIL shipments outgoing
- Researched further information for accuracy on claims payments
- Responded to emails/telephone requests of amounts being paid and when they would be mailed out
- Maintained records of all outgoing and incoming packages and letters according to company protocol.
- Examined outgoing mail for appearance, sealing envelopes by hand or machine.
- Ensured that all documents were properly addressed with accurate zip codes and barcodes.
- Collaborated with team members in order to meet tight deadlines associated with specific projects.
- Tracked shipment information via the internet to ensure timely delivery of mails.
- Created labels using software programs like Microsoft Word or Excel as required by clients.
Assembler
Manga Aim System
07.2016 - 07.2019
- Install parts according to the build instructions/blueprints
- Troubleshooting systems including reseating of essential components and notify repair team if/when the system fails
- Maintain all equipment and tools in good working condition by preforming daily pre-shift inspection
- Maintained safe and clean working environment by complying with procedures, rules, and regulations.
- Met production goals by efficiently managing time while working on the assembly line.
- Followed detailed verbal or written instructions and visual aids to perform assembly work.
- Inspected parts for defects during each step of the assembly process to ensure quality control standards were met.
- Assisted in training new assemblers on assembly techniques and processes.
- Successfully assembled and installed components, equipment, wiring, and piping systems to meet production standards.
- Performed mechanical assembly operations with accuracy in a timely manner.
- Built and tested assemblies utilizing hand tools, power tools, fixtures, templates, drawings, and blueprints.
- Adjusted and calibrated production machinery for optimal performance.
- Troubleshot and resolved assembly issues promptly.
- Complied with quality and safety standards, policies and procedures.
- Maintained shop or designated area in clean and safe manner.
Education
P&C, LIFE, ACCIDENT AND HEALTH
STATE LICENSED
12.2021
MANICURIST
STATE LICENSED
07.2017
High School Diploma -
Clinton Dale High School
Clinton Township, MI02.2002
Skills
- Attention to Detail
- Team Collaboration
- Client rapport
- Sales and Upselling
- Customer Data Confidentiality
- Call Center Operations
- Microsoft Office
- Time Management
- Communication
- Self-Motivated
Timeline
Insurance Sales and Service Agent
The Auto Club Group-AAA
02.2022 - Current
Insurance Sales Agent
State Farm
08.2021 - 02.2022
Mortgage Loan Support Specialist
Flagstar Corporate Headquarters
01.2021 - 05.2021
Quality Inspector
Ground Effects Inc.
09.2020 - 01.2021
DATA ENTRY/Mail Clerk
Aerotek
07.2019 - 03.2020
Assembler
Manga Aim System
07.2016 - 07.2019
P&C, LIFE, ACCIDENT AND HEALTH
STATE LICENSED
MANICURIST
STATE LICENSED
High School Diploma -
Clinton Dale High School
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