Candace Olson
Portland,OR
Overview
14
14
years of professional experience
Work History
Property Manager/Administrator
JEMS Corp
Portland, OR
06.2019 - 03.2026
- Managed tenant relations, addressing concerns and ensuring satisfaction through effective communication.
- Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
- Coordinated with legal counsel to resolve tenant disputes.
- Coordinated with legal counsel to handle eviction processes smoothly and professionally.
- Maintained rigorous compliance with all housing laws and regulations, avoiding potential legal issues.
- Oversaw property maintenance operations, coordinating with vendors to uphold standards and minimize downtime.
- Conducted regular property inspections, identifying issues and facilitating timely resolutions to maintain compliance.
- Trained and mentored junior staff on best practices in property management and customer service excellence.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
Medicare Specialist
Century Benefits
Portland, OR
07.2018 - 06.2019
- Analyzed Medicare plans to ensure compliance with regulations and improve member satisfaction.
- Educated clients on benefits options and enrollment processes to enhance understanding and decision-making.
- Collaborated with cross-functional teams to streamline claims processing, reducing turnaround times.
- Managed complex inquiries from members regarding coverage options, ensuring accurate information dissemination.
Team Lead/Scheduling Specialist
Change Healthcare, A McKesson
Thousand Oaks, CA
05.2015 - 05.2018
- Took high volume calls for dozens of NYU Langone Medical Centers.
- Scheduled Procedures, appointments and preventive medical services in accordance to specific regulations per provider and facility.
- Actively listened for red flag situations, requiring medical escalation.
- Implemented and led Salesforce training and improvements resulting in streamlined workflows and reduced turnaround times
- Facilitated regular team meetings to encourage open communication and address challenges promptly.
- Trained new team members by relaying information on company procedures and safety requirements.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Verified insurance and eligilbity
Claims Processor
ANTHEM Health Services
Thousand Oaks, CA
08.2012 - 04.2015
- Processed and reviewed claims for accuracy and compliance with company policies.
- Utilized claims processing software to manage workflow efficiently.
- Collaborated with healthcare providers to resolve discrepancies in claims submissions.
- Trained new team members on claims processing procedures and best practices.
- Managed high volume of claims, prioritizing tasks to meet deadlines without sacrificing quality.
- Managed workload and priorities to meet claims processing meet deadlines.
- Handled escalated customer concerns regarding claim denials or delays with empathy and professionalism.
- Maintained strict confidentiality when dealing with sensitive information about patients'' medical histories or personal details.
Education
High School Diploma -
Quartz Hill High School
Lancaster, CASkills
- Exceptional oral and written communication skills
- Adaptable
- Administrative leadership
- Dispute handling
- Schedule coordination
- Policy interpretation
- Medical terminology
- Attention to detail
Timeline
Property Manager/Administrator
JEMS Corp
06.2019 - 03.2026
Medicare Specialist
Century Benefits
07.2018 - 06.2019
Team Lead/Scheduling Specialist
Change Healthcare, A McKesson
05.2015 - 05.2018
Claims Processor
ANTHEM Health Services
08.2012 - 04.2015
High School Diploma -
Quartz Hill High School