Candace Stevens
All-Pro Cleaning
Collins,MS
21
years of professional experience
Diligent Compliance Specialist Manager with solid background in regulatory compliance and risk management. Successfully implemented compliance programs and policies, ensuring adherence to industry standards and minimizing risk. Demonstrated effective problem-solving and communication skills in fast-paced environments.
Work History
Small Business Owner
7 Years 3 Months- Managed residential and commercial cleaning schedules, balancing client priorities and route efficiency.
- Coordinated service estimates, booking details, and follow-up communication with customers.
- Oversaw supply inventory, restocking, and equipment readiness for daily cleaning operations.
- Implemented quality checks to maintain consistent cleaning standards across all service visits.
- Resolved client concerns promptly, preserving repeat business and service satisfaction.
- Processed invoices, tracked payments, and maintained accurate business records.
- Hired trained, and supervised staff to maintain high levels of productivity and customer satisfaction.
Call Center Customer Service Associate
1 Year 11 Months- Met customer call guidelines for service levels, handle time and productivity.
- Educated customers about billing, payment processing and support policies and procedures.
- Documented interactions in CRM system to maintain accurate records of customer engagements.
- Responded to customer requests for products, services, and company information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
Store Manager (Management)
11 Years 10 Months- Appointed to lead and coordinate two convenience store locations, managing all aspects of daily operations, staffing, inventory management, vendor relationships, and financial reporting.
- Verified quantities and costs of received deliveries to ensure accuracy. Reviewed vendor invoices for correctness, ensuring alignment with negotiated terms. Maintained a steady 30% margin by applying strategic price markups. Ensured coverage of overhead and payroll for both stores through diligent financial oversight.
- Executed removal of all cash drops from prior day’s shifts, confirming and summing deposits along with preparing precise banking documentation.
- Reconciled all sales data and verified cash drops to ensure daily deposits by 10:00 AM. Executed transmission of comprehensive financial and operational data using Verifone/Ruby/Sapphire system. Compiled POS sales reports, shift summaries, and inventory movement for corporate review. Maintained accuracy in daily reporting from both store locations to support decision-making.
- Streamlined sales through strategic product placement merchandising and vendor negotiations. Upheld company standards by ensuring precise documentation of received goods. Managed organized inventory records to facilitate operational efficiency. Contributed to sustained customer satisfaction across both stores with consistent practices.
- Designed training programs for new staff elevating team performance and customer service delivery.
- Handled customer grievances promptly and professionally, fostering positive connections with clientele.
- Evaluated new applications to maintain hiring quality and alignment with company standards. Interviewed candidates to determine suitability for positions within organization. Facilitated hiring processes to support team expansion and operational efficiency. Ensured comprehensive training and scheduling of staff in accordance with corporate payroll guidelines.
Education
Business And Marketing Certification - Business
ChildCare Certification - Early Childhood Care And Education
- Extracurricular Activities: Volunteer Work at Cradles-to-Crayons; a State Regulated Daycare Facility
BLS Certification Training - Basic Life Support Training
Skills
Business management and development
Financial management
Budget management
Human resources management
Compliance monitoring
Senior Data Manager
Timeline
Small Business Owner
All-Pro Cleaning
07.2019 - CurrentRead More
Call Center Customer Service Associate
Walmart.com
08.2017 - 07.2019Read More
Store Manager (Management)
Shell Oil (Crye-Leike Realty)
06.2005 - 04.2017Read More
CPR Cart
BLS Certification Training from Basic Life Support Training
Read More
Covington County Vo-Tech
ChildCare Certification from Early Childhood Care And Education
Read More
Covington County Vo-Tech
Business And Marketing Certification from Business
Read More