Candace Stiger
Summary
Results-driven professional with over 20 years of experience in improving business operations, profitability, and team development. Adept in planning, coordinating, and executing successful strategies to sustain operational accuracy and deliver optimal performance.
Overview
23
23
years of professional experience
Work History
Dealer Support Supervisor
VOLKSWAGEN CREDIT, INC.
Libertyville
05.2019 - 12.2024
- Spearheaded the development, implementation, and communication of initiatives aligned with department objectives
- Utilized creative problem-solving skills to increase efficiency, customer satisfaction, and profitability by implementing innovative solutions, systems, and process improvements
- Established and monitored quality controls to proactively identify and address issues and trends.
- Consistently achieved success by fostering strong relationships and adapting to different personal communication styles.
- Proficiently managed teams and ensured achievement of Service Level/KPIs through implementing strategies derived from a successful Risk Management Assessment that identified risks at an early stage.
- Demonstrated experience maintaining and updating process documentation and ownership.
Financial Maintenance Supervisor
VOLKSWAGEN CREDIT, INC.
Libertyville
11.2016 - 05.2019
- Maintained ongoing monitoring and coaching for the performance of both Customer Experience Financial Maintenance Level 1 and Level 2 Representatives.
- Resolved escalated dealer, customer, BDM and Accounting disputes while ensuring adherence to documented processes.
- Expanded team member capabilities and increased productivity through effective delegation of tasks.
- Provided daily statistical data on team performance to the Customer Experience Manager.
Payoff Supervisor
VOLKSWAGEN CREDIT, INC.
Libertyville
01.2014 - 11.2016
- Used historical payoff data analysis to accurately predict check volume on a weekly and monthly basis
- Ensured adherence to motor vehicle regulations and licensing requirements regarding titles, taxes and registrations
- Oversaw the Payoffs Department's day-to-day activities, ensuring accurate data collection and reporting of measurable statistics
- Strive to develop a high-performing team through effective leadership, feedback, and coaching sessions
OTHER ROLES
VOLKSWAGEN CREDIT, INC.
Libertyville
02.2002 - 02.2013
- Training and Quality Consultant, 02/2012 - 12/2013
- Intraday Coordinator - eWFM, 11/2012 - 02/2012
- EDGE Assignment: Enterprise Improvement Analyst, 08/2010 - 11/2010
- EDGE Assignment: Quality Assurance Specialist, 07/2008 - 06/2009
- Title Administrator, 02/2002 - 10/2012
Education
Masters Degree in Human Resource Management -
KELLER GRADUATE SCHOOL OF MANAGEMENT
Lincolnshire, IL06.2007
Bachelors Degree in Business Management -
ALABAMA STATE UNIVERSITY
Montgomery, AL05.2003
Skills
- Effective conflict resolution skills
- Problem-solving abilities
- Relationship Building
- Teamwork and Collaboration
- Performance monitoring
- Process Improvements
- Policies and procedures implementation
- Workforce Management
Professionalorganizations
African & African American Employee Resource Group (A3), Active Member – Administrator, 08/01/16, Present
Timeline
Dealer Support Supervisor
VOLKSWAGEN CREDIT, INC.
05.2019 - 12.2024
Financial Maintenance Supervisor
VOLKSWAGEN CREDIT, INC.
11.2016 - 05.2019
Payoff Supervisor
VOLKSWAGEN CREDIT, INC.
01.2014 - 11.2016
OTHER ROLES
VOLKSWAGEN CREDIT, INC.
02.2002 - 02.2013
Masters Degree in Human Resource Management -
KELLER GRADUATE SCHOOL OF MANAGEMENT
Bachelors Degree in Business Management -
ALABAMA STATE UNIVERSITY
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