Candace Thompson
Orange Park
Summary
Professional emergency communication specialist skilled in managing high-stress situations and ensuring rapid, accurate information relay. Known for strong teamwork and adaptability in dynamic environments. Expertise in crisis management, multitasking, and maintaining composure under pressure. Reliable, results-driven, and equipped with excellent verbal communication and problem-solving abilities. Demonstrated ability in utilizing advanced communication systems and problem-solving skills to ensure public safety and efficient incident resolution.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Emergency Dispatcher (GS-7)
United States Department of the Navy
03.2024 - Current
- Receives emergency and non-emergency requests by telephone, mobile radio, mobile data computers or automatic alarms. Screens incoming communications and prioritizes emergency/non-emergency calls and situations. Maintains logs, forms, and status of security and fire personnel on duty and available using CAD system. Responsible for obtaining the necessary information from various monitoring sources or individuals and dispatching police, fire, and medical emergency services assets for Department of Defense installations. Serves as the key point of contact between field personnel, station management and other representatives of public safety agencies during emergency response operations or assignments.
Emergency Communications Specialist Supervisor
Orlando Fire Department
09.2017 - 03.2024
- Performs responsible supervisory work in an emergency communications center. Employees in this class hold a leadership position in the communications center. They supervise the receiving and dispatching of emergency requests for police/fire service to the community on a designated shift and are responsible for training employees in emergency phone call procedures, radio dispatch procedures, operation of computer aided dispatch (C.A.D.) system, teletype, and related communications equipment. Employees must have the ability to analyze situations quickly and respond with a reasonable course of action within departmental guidelines. The employee makes critical decisions in stressful situations and exercises considerable independent judgment. Work is reviewed by the emergency communications manager. Supervision is exercised over a shift of assigned communications operators. Shift work, weekend and holiday work is required.
Rural Mail Carrier Associate
U.S Postal Service
01.2016 - 05.2017
- Delivers letters, documents, and parcels to businesses and homes. Travels planned routes on foot or by truck. Collects outgoing mail along route, and when necessary, collects money for postage due. Sorts mail, including packages, according to delivery sequence.
- Maintained accurate records of deliveries and pickups using postal tracking systems.
- Assisted in training new associates on route navigation and efficient delivery practices.
- Implemented safety protocols during adverse weather conditions to ensure safe delivery operations.
Day Care Teacher
U.S. Army CYSS
04.2013 - 10.2015
- Developed and implemented age-appropriate lesson plans to enhance children's learning experiences.
- Fostered a safe and nurturing environment, ensuring the well-being of all children in care.
- Collaborated with parents to support child development and address individual needs effectively.
- Evaluated children's progress through regular assessments, adjusting activities to optimize learning outcomes.
Health Care Specialist
U.S. Army
07.2008 - 11.2010
- Primarily responsible for providing emergency medical treatment, limited primary care, and health protection and evacuation from a point of injury or illness. Health Care Specialists are often called "combat medics" in the Army because some Soldiers in this MOS are assigned to deploy with Army combat units and provide emergency medical treatment directly in combat zones. Other Health Care Specialists are assigned to military hospitals and clinics to assist doctors and nurses with the health care needs of patients.
Education
B.A. - Psychology
University of Phoenix
High School Diploma - undefined
G.W.Carver HSES
Phila, PA06.2006
Skills
- Motivated, Hardworking self-starter
- Excellent organizational skills
- Able to work with diverse clients and coworkers
- Customer service
- Situational awareness
- NCIC database
- Employee supervision
- Public safety
Certification
- Tax Preparer
- IRS PTIN Certified 2010-Present
- FL Real Estate LIC SL3466012
Timeline
Emergency Dispatcher (GS-7)
United States Department of the Navy
03.2024 - Current
Emergency Communications Specialist Supervisor
Orlando Fire Department
09.2017 - 03.2024
Rural Mail Carrier Associate
U.S Postal Service
01.2016 - 05.2017
Day Care Teacher
U.S. Army CYSS
04.2013 - 10.2015
Health Care Specialist
U.S. Army
07.2008 - 11.2010
High School Diploma - undefined
G.W.Carver HSES
B.A. - Psychology
University of Phoenix
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