Candace Tools
Marietta,GA
Summary
Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Amazon
10.2018 - 01.2020
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly to increase customer satisfaction.
- Educated customers about billing, payment processing and support policies and procedures.
Customer Service Representative
JC Penney Call Center
06.2016 - 07.2018
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait time
- Responded to customer requests for products, services, and company information.
- Updated account information to maintain customer records.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
Customer Service Representative
APAC
03.2014 - 06.2016
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Monitored claim and physician related services
- Interacted with and assisted customers through live chat
Education
High School Diploma -
Lannonestone Academy
Milwaukee, WI06.2001
Skills
- Scheduling
- Call Management
- Complaint Resolution
- Account Updating
Timeline
Customer Service Representative
Amazon
10.2018 - 01.2020
Customer Service Representative
JC Penney Call Center
06.2016 - 07.2018
Customer Service Representative
APAC
03.2014 - 06.2016
High School Diploma -
Lannonestone Academy
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