Candace Trujillo
Albuquerque
Summary
Welcome Coordinator at Oak Street Health Clinic with a proven track record in enhancing guest experiences through exceptional customer service and efficient appointment management. Skilled in EMR/EHR systems and conflict resolution, I prioritize patient-focused care while ensuring smooth operations and a welcoming environment.
Overview
10
10
years of professional experience
Work History
Welcome Coordinator
Oak Street Health Clinic
12.2022 - Current
- Greeted and assisted guests, ensuring a welcoming environment.
- Provided information about services and amenities to enhance guest experience.
- Coordinated check-in and check-out processes for smooth operations.
- Managed appointment scheduling using reservation systems efficiently.
- Worked off of multiple spreadsheets
Medical Assistant/Receptionist
The 5th Element Medical Practice
04.2015 - 11.2022
- Checked in/out pt
- Insurance verification
- Scheduling appts
- Scanning and faxing medical records
Back of the office ( Medical assistant)
- Taking vital signs
- PAs for RXs and imaging
- Working on referrals
- Injections
- EKGs
Education
Medical Assistant Diploma - Medical Assisting
Brookline College
Albuquerque, NM05-2015
High School Diploma -
Cibola High School
Albuquerque, NM05-2007
Skills
- Cash handling
- Cleaning and sanitizing
- Customer service excellence
- Money handling
- Reliability and punctuality
- Order taking
- Professionalism and courtesy
- Conflict resolution
- Complex Problem-solving
- Calendar management
- Customer service and assistance
- Telephone answering
- Attention to detail
- Decision-making
- Task prioritization
- Medical terminology
- EMR / EHR
- Patient-focused care
- Data entry
- CPR
- Immunization administration
Timeline
Welcome Coordinator
Oak Street Health Clinic
12.2022 - Current
Medical Assistant/Receptionist
The 5th Element Medical Practice
04.2015 - 11.2022
Medical Assistant Diploma - Medical Assisting
Brookline College
High School Diploma -
Cibola High School