Candace Walden
Augusta,US
Summary
Customer Service Account Expert with 5 years of experience in fostering empathetic client relationships and exceeding service standards. Demonstrates proficiency in account management, technical support, and problem resolution, leveraging skills in communication and compliance to drive client satisfaction. Passionate about integrating innovative solutions to optimize workflows and enhance customer experiences.
Overview
5
5
years of professional experience
Work History
Customer Service Account Expert
T-Mobile
06.2023 - Current
- Develop highly empathetic client relationships and earn reputation for exceeding service standard goals.
- Conduct regular account reviews, identifying potential problems and proactively addressing them to prevent escalation.
- Accurately process orders, payments, returns, exchanges, and other transactions.
- Assist with product activation and troubleshooting technical issues.
Account Manager
ADP
09.2020 - 05.2022
- Managed diverse accounts, enhancing client satisfaction and efficient problem resolution.
- Facilitated seamless project execution by establishing clear communication channels.
- Applied knowledge of wage garnishments and compliance to support client needs effectively.
- Managed a diverse portfolio of accounts, achieving timely communication and effective problem resolution, leading to measurable client satisfaction improvements.
- Manage and triage support tickets in Zendesk, ensuring timely resolution and escalation as needed.
- Support the implementation and integration of AI tools into operational workflows and documentation.
- Monitor and maintain AI-assisted tools or automations once implemented, identifying opportunities for optimization.
Education
HIGH SCHOOL DIPLOMA -
T.W Josey High School
Augusta, GA05.2015
Skills
- Customer Service
- Account Management
- Problem Resolution
- Technical Support
- Order Processing
- Client Relations
- Communication
- Compliance
- Troubleshooting
Timeline
Customer Service Account Expert
T-Mobile
06.2023 - Current
Account Manager
ADP
09.2020 - 05.2022
HIGH SCHOOL DIPLOMA -
T.W Josey High School