Candace Walker
La Porte,Indiana
Summary
At Walters Clinic, I excelled as a Medical Receptionist, streamlining appointment processes to significantly reduce wait times. My expertise in front desk operations and commitment to patient satisfaction, coupled with a strong grasp of medical terminology and exceptional telephone etiquette, ensured efficient, welcoming service. Achievements include maintaining impeccable patient data confidentiality and enhancing office workflow.
Overview
3
3
years of professional experience
Work History
Medical Receptionist
Walters Clinic
09.1998 - 06.2001
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Transcribed phone messages and relayed to appropriate personnel.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Managed patient appointments efficiently, reducing wait times significantly.
- Fostered welcoming environment, greeting patients warmly upon arrival.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Answered phone calls and messages for Number-physician Type medical facility, scheduling appointments, and handling patient inquiries.
Skills
- Front desk operations
- Telephone etiquette
- Appointment scheduling
- Medical terminology
Timeline
Medical Receptionist
Walters Clinic
09.1998 - 06.2001
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