Candace Williams
Galloway
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Willing to learn new job skills. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
18
18
years of professional experience
1
1
year of post-secondary education
1
1
Certification
Work History
Operations Manager Evs (Housekeeping)
Trinity Health Mount Carmel
Grove City
01.2020 - 04.2026
- Streamlined daily operations to enhance efficiency and service delivery.
- Coordinated staff schedules to ensure optimal coverage and resource allocation.
- Managed inventory control processes to maintain supply levels and reduce waste.
- Implemented process improvements to elevate patient care and operational workflows.
- Trained new employees on operational procedures and safety protocols.
- Facilitated communication between departments to support collaborative initiatives.
- Oversaw compliance with health regulations and organizational policies consistently.
- Analyzed operational data to identify trends and inform decision-making processes.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Managed scheduling, training and inventory control.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Monitored progress by establishing plans, budgets and measuring results.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
- Prepared staff work schedules and assigned team members to specific duties.
- Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
Working Supervisor(Evs Housekeeping)
Trinity Health Mount Carmel
Grove City
01.2019 - 01.2020
- Supervised daily operations to ensure compliance with health standards.
- Coordinated staff schedules to optimize workflow and resource allocation.
- Trained new employees on safety protocols and operational procedures.
- Led team meetings to discuss goals, updates, and challenges faced by staff.
- Resolved conflicts among team members to maintain a positive work environment.
- Reviewed time cards for accuracy before submitting payroll information.
- Trained new employees on company policies, procedures, and processes.
Medical Biller
Chiropractic Office
Grove City
06.2008 - 01.2016
- Processed medical insurance claims for chiropractic services efficiently.
- Verified patient information and insurance coverage prior to billing submission.
- Communicated with insurance companies to resolve billing discrepancies promptly.
- Maintained accurate patient records and billing information in electronic systems.
- Assisted patients with inquiries regarding billing statements and payment options.
- Reviewed and corrected claims rejections for timely resubmission to insurers.
- Trained new staff on billing procedures and office software usage effectively.
- Submitted electronic claims to various insurance carriers.
- Applied HIPAA privacy and security regulations while handling patient information.
- Answered incoming calls regarding billing inquiries from patients and and or providers in a professional manner.
- Reviewed patient insurance information to ensure accuracy and completeness of claims submission.
- Contacted insurance providers to verify insurance information and obtain billing authorization.
- Reviewed account information to confirm patient and insurance information is accurate and complete.
- Performed follow up activities on unpaid claims with insurance companies or other third party payers by phone or written correspondence.
- Communicated with insurance representatives to complete claims processing or resolve problem claims.
EVS Housekeeper
Trinity Health Mount Carmel
Grove City
08.2015 - 01.2016
- Maintained cleanliness in patient rooms and common areas throughout healthcare facility.
- Sanitized surfaces and equipment to ensure a safe environment for patients and staff.
- Managed inventory of cleaning supplies and restocked as needed for efficiency.
- Collaborated with nursing staff to prioritize cleaning tasks based on patient needs.
- Followed health and safety protocols while using cleaning chemicals and tools.
- Responded promptly to special cleaning requests from hospital departments as needed.
- Assisted in training new housekeeping staff on best practices and procedures.
- Conducted regular inspections to uphold cleanliness standards across the facility.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Used cleaning chemicals following proper guidelines.
- Emptied trash receptacles throughout the property.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Interacted pleasantly with clients and guests when performing daily duties.
- Cleaned building floors by sweeping, mopping and scrubbing.
- Maintained and organized cleaning supplies stock.
- Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Disinfected telephones, light switches and other frequently touched objects.
- Responded to requests from guests regarding housekeeping needs.
- Reported any maintenance issues or damage to supervisors immediately.
- Used appropriate personal protective equipment and supplies when handling hazardous waste or chemicals.
- Followed safety procedures when handling hazardous materials.
- Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
- Emptied wastebaskets and disposed of soiled linens in guest rooms to reduce spread of germs and enhance freshness.
- Ensured that all health standards were met during cleaning operations.
- Observed proper use of chemicals when cleaning various surfaces.
- Inspected guest rooms after cleaning to ensure they were presentable.
- Returned rooms to occupant-ready status to satisfy future guests.
- Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
- Replenished supplies such as drinking glasses and coffee cups in guest rooms.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
- Checked inventory for required supplies and made lists for needed cleaning products.
- Maintained well-stocked and well-organized service carts to support efficient and timely cleaning services.
- Replaced sheets and pillowcases daily and used hospitality corners on beds to provide comfort for guests.
- Communicated with maintenance team on damages to repair.
Education
Flex High
Columbus , OhioCertificate/Diploma - Medical Assistant
Everest Institute
Gahanna, OH 02.2007 - 06.2008
Skills
- Staff training
- Customer relationship management
- Quality assurance
- Conflict resolution
- Effective communication
- Team leadership
- Problem solving
- Time management
- Performance monitoring
- Business and operations management
- Continuous improvements
- Health and safety compliance
- Risk management
- Regulatory compliance
- Schedule oversight
- Multi-site operations
- Cost reduction
- Onboarding and orientation
- Goal setting
- Customer retention
- Incidents management
- Inventory management
- Compliance oversight
- Timekeeping
- Vitals
- BLS Certified
- Filing
- Customer service Skills
Certification
- Basic Life Support expires 4.30.2028
- Medical Assisting Certificate June 2008
Timeline
Operations Manager Evs (Housekeeping)
Trinity Health Mount Carmel
01.2020 - 04.2026
Working Supervisor(Evs Housekeeping)
Trinity Health Mount Carmel
01.2019 - 01.2020
EVS Housekeeper
Trinity Health Mount Carmel
08.2015 - 01.2016
Medical Biller
Chiropractic Office
06.2008 - 01.2016
Certificate/Diploma - Medical Assistant
Everest Institute
02.2007 - 06.2008
Flex High