Candace Williams
Kansas City,MO
Summary
Dedicated and detail-oriented professional with experience in banking operations, customer service, data processing, and technical support. Proven ability to lead workflows, resolve escalated issues, ensure compliance, and improve processes. Strong communicator and problem-solver with the ability to adapt to fast-paced, high-pressure environments.
Overview
10
10
years of professional experience
Work History
Billing Specialist
National Real Estate Insurance Group
Kansas City, MO
09.2025 - Current
- - Process and manage billing transactions, invoices, and payment records with a high level of accuracy.
- - Review accounts for discrepancies and resolve billing issues in a timely manner.
- - Communicate with clients, vendors, and internal departments regarding account balances, payments, and billing inquiries.
- - Maintain detailed financial records while ensuring compliance with company policies and procedures.
- - Research and reconcile account discrepancies to support accurate reporting and customer satisfaction.
- - Assist with payment processing, account updates, and documentation management.
- - Support month-end billing activities and ensure deadlines are consistently met in a fast-paced environment.
- - Utilize strong attention to detail and organizational skills to manage multiple accounts and priorities efficiently.
Remittance Processing Specialist
Commerce Bank
Kansas City, MO
10.2022 - 09.2025
- - Perform customer service research to resolve issues in a timely manner.
- - Act as primary liaison and escalation point between internal clients, Systems Support, IT, and management.
- - Create and update processing procedure documents to ensure accuracy and compliance.
- - Review transactions and related documents for completeness, accuracy, and conformance to policies and service levels.
- - Balance and reconcile deposits with department reports.
- - Process Image Cash Letter (ICL) check deposits and ensure accurate balancing before file transmission.
- - Manage inventory control and supply ordering.
- - Lead workflow to ensure department procedures and quality goals are met.
- - Process Protected Health Information (PHI) and payment card transactions in compliance with HIPAA, PCI, and all applicable regulations.
Data Entry Clerk
Internal Revenue Service
01.2021 - 09.2021
- - Reviewed documents for specific requirements necessary for processing individual and business tax returns.
- - Interpreted taxpayer intent from available data and completed documents in the required format.
Associate Client Relation Specialist
DST Systems
10.2018 - 05.2021
- - Provided daily client support, responded to inquiries, and assisted with security setup and product enrollment.
- - Researched and analyzed client issues to determine solutions.
- - Explained information on investment accounts and performed quality improvement tasks.
Customer Service Specialist
National Flood Service
10.2017 - 07.2018
- - Handled inbound communications from insurance agents and clients.
- - Assessed customer needs and troubleshot online programs.
- - Explained insurance coverage and guided agents on policy completion.
Technical Support Specialist
Convergys
11.2016 - 10.2017
- - Provided software troubleshooting via screen share and step-by-step guidance.
- - Delivered billing information and product comparisons to customers.
- - Chat tech support
Education
HS Diploma - undefined
Raytown High School
05.2005
Skills
- - Strong verbal and written communication skills
- - Attention to detail and accuracy
- - Workflow leadership and team support
- - Logical approach to escalated problem-solving
- - Ability to prioritize tasks for maximum efficiency
- - Customer needs assessment and solution delivery
- Customer engagement and support
Timeline
Billing Specialist
National Real Estate Insurance Group
09.2025 - Current
Remittance Processing Specialist
Commerce Bank
10.2022 - 09.2025
Data Entry Clerk
Internal Revenue Service
01.2021 - 09.2021
Associate Client Relation Specialist
DST Systems
10.2018 - 05.2021
Customer Service Specialist
National Flood Service
10.2017 - 07.2018
Technical Support Specialist
Convergys
11.2016 - 10.2017
HS Diploma - undefined
Raytown High School