CANDACE WILLIAMS
Birmingham,AL
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Business Systems Analyst position. Ready to help team achieve company goal utilizing clear understanding of project management and training in business process.
Overview
6
6
years of professional experience
Work History
CLIENT SERVICE CONSULTANT IV
Protective Life Insurance Company
BIRMINGHAM, AL
06.2016 - Current
- Deepened client relationships to increase loyalty and brand engagement.
- Trained client service employees on excellent customer service and company systems.
- Maintained accurate record-keeping with proactive attention to client information updates for over 20,000 variable life insurance policies
- Resolved concerns with products or services to increase retention and drive sales.
- Maintained and managed customer files and databases.
- Identified needed business improvements and determined appropriate systems required to implement solutions.
- Coordinated support responses to over 30 customer issues daily, verifying closure of concerns and correction of deficiencies.
- Collaborated with upper management to drive strategy and implement new processes.
Education
Bachelor of Science - Computer Science
Auburn University
Auburn, AL05.2022
Skills
- Critical Thinking and Problem Solving
- Multitasking and Prioritization
- Personnel Training
- ServiceNow
- Sharepoint
- Data Entry and Database Maintenance (SQL)
- Solution Testing and Implementation
- Microsoft Windows and Office, emphasis Microsoft Excel
- Unified Modeling Language (UML), emphasis Microsoft Visio
- Teamwork and Collaboration
Accomplishments
- Collaborated with IT and Project Management teams in the transition to a separate account management application from the retired application
- Reduced team internal accounting process originally requiring two days to one day by introducing an alternative software implementation method
- Handled functional testing of account management applications through controlled testing environment
- Documented and resolved relationship management issues, leading to increased client retention and product sales
Timeline
CLIENT SERVICE CONSULTANT IV
Protective Life Insurance Company
06.2016 - Current
Bachelor of Science - Computer Science
Auburn University
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