Candace Winston
Fairview Heights,IL
Summary
Results-driven Veteran Service Representative excelling in claims analysis and policy interpretation. Proven ability to enhance client satisfaction while managing high caseloads and mentoring junior representatives.
Overview
26
26
years of professional experience
Work History
Rating Veteran Service Representative
Department of Veterans Affairs
St Louis, MO
01.2000 - 12.2025
- Analyzed veterans' claims to determine eligibility for benefits and services.
- Evaluated documentation for accuracy, ensuring compliance with VA regulations and policies.
- Collaborated with interdisciplinary teams to address complex veteran needs and improve service delivery.
- Provided expert guidance on benefits programs, enhancing client understanding and satisfaction.
- Mentored junior representatives, fostering professional growth and enhancing team performance standards.
- Managed high caseloads efficiently while maintaining attention to detail and accuracy in disability evaluations.
Education
Bachelor of Science - Economics
Illinois State University
Normal, ILSkills
- Claims analysis
- Microsoft office
- Oral communication
- Policy interpretation
Timeline
Rating Veteran Service Representative
Department of Veterans Affairs
01.2000 - 12.2025
Bachelor of Science - Economics
Illinois State University